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samantha N
1 reviews | Active since Jul 2018
09 Nov 2020, 16:00
POOR service
I booked a flight to Botswana in Feb to travel in April obviously could not use it due to covid but they refused to refund the money and they said you can just tell us which dates you want to travel when the travel ban is lifted at no additional cost. I finally have my dates, I tell them, now they are telling me i have to pay an additional 3300 to change the dates. My ticket was 2700 return. A new booking cost 2800 on their website
I have been calling all day , No picks up the phone or they put you on hold. I have spend over 200 rand in airtime trying to resolve this , still no JOY. So frustrating
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Replies (2)
Travelstart's replyOfficial
09 Nov 2020, 18:01Hi Samantha
Thank you for taking the time to provide us with your feedback and for taking my call this evening.
As advised telephonically I have checked your booking and would like to clarify the below points.
1. The fares for R2800.00 on our website is offered for the same routing but a different supplier , We need to stick to Air Botswana rates as they are who your vouchers are with.
2. The Airline has not loaded inventory for your return date on our global system and therefore the rates quoted are very high, the return date only offers the most expensive economy class availability because they still need to load all inventory.
3. I have removed your booking from our cancellation queue and will keep monitoring your return flight availability in order to provide you with a proper quick for reinstating your tickets.
I will be in touch again by the end of this week and again next week with an update if need be.
If you require anything else please do not hesitate to let me know.
Wishing you a wonderful day further!
Thank you and kind regards
Lee-Anne
Travelstart
Thank you for taking the time to provide us with your feedback and for taking my call this evening.
As advised telephonically I have checked your booking and would like to clarify the below points.
1. The fares for R2800.00 on our website is offered for the same routing but a different supplier , We need to stick to Air Botswana rates as they are who your vouchers are with.
2. The Airline has not loaded inventory for your return date on our global system and therefore the rates quoted are very high, the return date only offers the most expensive economy class availability because they still need to load all inventory.
3. I have removed your booking from our cancellation queue and will keep monitoring your return flight availability in order to provide you with a proper quick for reinstating your tickets.
I will be in touch again by the end of this week and again next week with an update if need be.
If you require anything else please do not hesitate to let me know.
Wishing you a wonderful day further!
Thank you and kind regards
Lee-Anne
Travelstart
Travelstart's reply09 Nov 2020, 18:01
Official
Hi Samantha
Thank you for taking the time to provide us with your feedback and for taking my call this evening.
As advised telephonically I have checked your booking and would like to clarify the below points.
1. The fares for R2800.00 on our website is offered for the same routing but a different supplier , We need to stick to Air Botswana rates as they are who your vouchers are with.
2. The Airline has not loaded inventory for your return date on our global system and therefore the rates quoted are very high, the return date only offers the most expensive economy class availability because they still need to load all inventory.
3. I have removed your booking from our cancellation queue and will keep monitoring your return flight availability in order to provide you with a proper quick for reinstating your tickets.
I will be in touch again by the end of this week and again next week with an update if need be.
If you require anything else please do not hesitate to let me know.
Wishing you a wonderful day further!
Thank you and kind regards
Lee-Anne
Travelstart
Thank you for taking the time to provide us with your feedback and for taking my call this evening.
As advised telephonically I have checked your booking and would like to clarify the below points.
1. The fares for R2800.00 on our website is offered for the same routing but a different supplier , We need to stick to Air Botswana rates as they are who your vouchers are with.
2. The Airline has not loaded inventory for your return date on our global system and therefore the rates quoted are very high, the return date only offers the most expensive economy class availability because they still need to load all inventory.
3. I have removed your booking from our cancellation queue and will keep monitoring your return flight availability in order to provide you with a proper quick for reinstating your tickets.
I will be in touch again by the end of this week and again next week with an update if need be.
If you require anything else please do not hesitate to let me know.
Wishing you a wonderful day further!
Thank you and kind regards
Lee-Anne
Travelstart
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samantha N's updateReviewer Update
09 Nov 2020, 20:05Thank you Lee Anne
Thank you for getting back to me
Thank you for getting back to me
sN
samantha N's update09 Nov 2020, 20:05
Reviewer Update
Thank you Lee Anne
Thank you for getting back to me
Thank you for getting back to me