1 reviews | Active since Jun 2021
Poor service!!!!!
This watsup commutation is the worst thing travelstart has done, I am an International frequent flyer and have always used them as my travel agent. I had made a booking on the 8th of June to travel on the 24th June 2021 then due to waiting for covid19 results had to amend my booking for the 25th. I then communicated on the WhatsApp that my ticket should be moved to the 25th then fast-forward I then logged on Qatar airways to receive my booking confirmation. I then received an email from travelstart to saying my booking was cancelled by the airline due to there was no space. I then went directly to the airline to book my ticket and found space!!! I then requested an agent refund but I'm told about 10-12 weeks for my money back.
Thank you for reaching out to us.
I have checked the booking and can see that the refund has been actioned. The waiting period advised is due to the banks and transaction clearing or the airline concluding the refund. Please note that there is nothing that we can do to expedite the refund because we are no longer in control of the refund.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that the refund has been actioned. The waiting period advised is due to the banks and transaction clearing or the airline concluding the refund. Please note that there is nothing that we can do to expedite the refund because we are no longer in control of the refund.
Kind Regards,
Melissa