JS
Johan S
1 reviews | Active since Mar 2016
18 Dec 2020, 12:13
Poor service.
I’ve been trying to cancel my tickets since (3 days ago) Tuesday. My flight is in 4 days. I’ve tried this platform, the app, calling, but without luck. How am I supposed to cancel my tickets if I’m getting zero assistance?
Helpful (0)
Replies (3)0
Replies (3)
Travelstart's replyOfficial
18 Dec 2020, 16:56Hi there Johan
Thank you for kindly taking the time to provide us with your feedback.
Sorry you have been struggling to reach us. Due to Covid and the Presidents most recent speech , we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist all our customers quicker and efficiently.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm.
Again apologize for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
I checked your booking and see that you were quoted a estimate via our chats service on the 15th December and today our refunds Team has sent you the formalized quotation. Please follow the steps as stipulated on the email, if you wish to confirm the refund in order for them to start the refund process application.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you for kindly taking the time to provide us with your feedback.
Sorry you have been struggling to reach us. Due to Covid and the Presidents most recent speech , we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist all our customers quicker and efficiently.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm.
Again apologize for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
I checked your booking and see that you were quoted a estimate via our chats service on the 15th December and today our refunds Team has sent you the formalized quotation. Please follow the steps as stipulated on the email, if you wish to confirm the refund in order for them to start the refund process application.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Travelstart's reply18 Dec 2020, 16:56
Official
Hi there Johan
Thank you for kindly taking the time to provide us with your feedback.
Sorry you have been struggling to reach us. Due to Covid and the Presidents most recent speech , we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist all our customers quicker and efficiently.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm.
Again apologize for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
I checked your booking and see that you were quoted a estimate via our chats service on the 15th December and today our refunds Team has sent you the formalized quotation. Please follow the steps as stipulated on the email, if you wish to confirm the refund in order for them to start the refund process application.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you for kindly taking the time to provide us with your feedback.
Sorry you have been struggling to reach us. Due to Covid and the Presidents most recent speech , we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist all our customers quicker and efficiently.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm.
Again apologize for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
I checked your booking and see that you were quoted a estimate via our chats service on the 15th December and today our refunds Team has sent you the formalized quotation. Please follow the steps as stipulated on the email, if you wish to confirm the refund in order for them to start the refund process application.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
JS
Johan S's updateReviewer Update
18 Dec 2020, 16:58It is the wrong quote.
Can someone please call me.
Can someone please call me.
JS
Johan S's update18 Dec 2020, 16:58
Reviewer Update
It is the wrong quote.
Can someone please call me.
Can someone please call me.
Travelstart's replyOfficial
18 Dec 2020, 17:59Hi there Johan
Thank you for taking my call this evening.
As discussed I am taking the discrepancy up with the refunds team in the morning.
I will be in touch tomorrow with the update and feedback.
I Thank you for your patience in this matter, and if you require anything else you have my email address.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you for taking my call this evening.
As discussed I am taking the discrepancy up with the refunds team in the morning.
I will be in touch tomorrow with the update and feedback.
I Thank you for your patience in this matter, and if you require anything else you have my email address.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Travelstart's reply18 Dec 2020, 17:59
Official
Hi there Johan
Thank you for taking my call this evening.
As discussed I am taking the discrepancy up with the refunds team in the morning.
I will be in touch tomorrow with the update and feedback.
I Thank you for your patience in this matter, and if you require anything else you have my email address.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you for taking my call this evening.
As discussed I am taking the discrepancy up with the refunds team in the morning.
I will be in touch tomorrow with the update and feedback.
I Thank you for your patience in this matter, and if you require anything else you have my email address.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart