1 reviews | Active since Dec 2013

03 Aug 2018, 11:34

Poor service

Item: Travelstart
Rating: 1
Author: Bossie B

I would not recommend to use them. as I had a problem where on arrival at the airport we did not have a ticket as travelstart did not do the booking with the airline. It cost me R966 more for a ticket at the airport and it is now almost 4 weeks and the issue is not resolved. It is a nightmare to phone them as I did try that and it is very time consuming and not getting you any aware

Helpful (0)

Replies (8)

Travelstart's replyOfficial

03 Aug 2018, 12:14

Dear Bossie

we are very sorry to hear about your experience.

One of our consultants will contact you shortly.

With kind regards,
***nor at Travelstart

Travelstart's reply03 Aug 2018, 12:14

Official

Dear Bossie

we are very sorry to hear about your experience.

One of our consultants will contact you shortly.

With kind regards,
***nor at Travelstart

Bossie B's updateReviewer Update

12 Aug 2018, 19:57

TraveIStart good on adverti*****t but bad on resolving issues. In deed very sad, was called the same day by a person but did not want to give me any contact detail and said he will come back to me. To date no reply or any feedback from TravelStart, nothing! Very sad indeed I do have proof of various e-mail send to them. do not try to phone them that is a bigger waste of time. Not impressed at all. People just read other comments on google and hellopeter and decide for yourself.

Bossie B's update12 Aug 2018, 19:57

Reviewer Update

Travelstart's replyOfficial

13 Aug 2018, 08:27

Good day

I do apologize the consultant never contacted you back. I have asked Charlene from our Ticketing department to call you this morning.

Regards

Tracey

Travelstart's reply13 Aug 2018, 08:27

Official

Good day

I do apologize the consultant never contacted you back. I have asked Charlene from our Ticketing department to call you this morning.

Regards

Tracey

Bossie B's updateReviewer Update

13 Aug 2018, 09:13

Good Day Simple solution pay back the extra money I had to pay R966 that day at the airport. All my banking detail is in the e-mails I send to you.

Bossie B's update13 Aug 2018, 09:13

Reviewer Update

Good Day Simple solution pay back the extra money I had to pay R966 that day at the airport. All my banking detail is in the e-mails I send to you.

Travelstart's replyOfficial

13 Aug 2018, 09:21

Good day

I believe the agent had contacted you and we will revert back with feedback by the end of today.

Regards

Tracey

Travelstart's reply13 Aug 2018, 09:21

Official

Good day

I believe the agent had contacted you and we will revert back with feedback by the end of today.

Regards

Tracey

Bossie B's updateReviewer Update

13 Aug 2018, 09:25

No they have not made any contact with me today. Tracey please do not pass comments that is not valid. Lets then wait for the end of today. Have a great day.

Bossie B's update13 Aug 2018, 09:25

Reviewer Update

No they have not made any contact with me today. Tracey please do not pass comments that is not valid. Lets then wait for the end of today. Have a great day.

Travelstart's replyOfficial

13 Aug 2018, 09:36

Thank you for taking my call.

As mentioned we have been in contact with your daughter ,however Avril will be in touch by the end of today.

Regards

Travelstart's reply13 Aug 2018, 09:36

Official

Thank you for taking my call.

As mentioned we have been in contact with your daughter ,however Avril will be in touch by the end of today.

Regards

Bossie B's updateReviewer Update

13 Aug 2018, 09:45

Thanks Issue resolved Regards

Bossie B's update13 Aug 2018, 09:45

Reviewer Update

Thanks Issue resolved Regards