NZ
Nico Z
1 reviews | Active since Dec 2014
16 Jun 2020, 11:58
POOR SERVICE
Had to cancel my return honeymoon flights to Thailand in March, due to the lockdown, which was booked through Travelstart. I have been in contact with them throughout. First my money would be refunded within 6-8 weeks, then it was 10-12 weeks, the latest by "mandisa" on the refund desk is that it will take a significant amount of time.
I used a travelagent to facilitate my trip and make arrangements easier, however it now feels that Travelstart does nothing for their clients. People are getting their refunds, and we are standing at the back of the line. I feel the company should fight for their clients rights, and not just be a bystander.
Will definitely be booking directly with airlines in future.
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Replies (2)NZ
Nico Z's updateReviewer Update
17 Jun 2020, 14:41Melissa,
I think the biggest concern with most of the negative remarks on social media directed at you, is the lack of communication. I appreciate that it's a crazy world out there, but just a simple email to all customers awaiting repayment, saying that there are delays and that you are doing all you can, would've avoided a lot of negativity.
I appreciate you help with this and will amend my remark as soon as Im paid out.
Regards
Nico
I think the biggest concern with most of the negative remarks on social media directed at you, is the lack of communication. I appreciate that it's a crazy world out there, but just a simple email to all customers awaiting repayment, saying that there are delays and that you are doing all you can, would've avoided a lot of negativity.
I appreciate you help with this and will amend my remark as soon as Im paid out.
Regards
Nico
NZ
Nico Z's update17 Jun 2020, 14:41
Reviewer Update
Melissa,
I think the biggest concern with most of the negative remarks on social media directed at you, is the lack of communication. I appreciate that it's a crazy world out there, but just a simple email to all customers awaiting repayment, saying that there are delays and that you are doing all you can, would've avoided a lot of negativity.
I appreciate you help with this and will amend my remark as soon as Im paid out.
Regards
Nico
I think the biggest concern with most of the negative remarks on social media directed at you, is the lack of communication. I appreciate that it's a crazy world out there, but just a simple email to all customers awaiting repayment, saying that there are delays and that you are doing all you can, would've avoided a lot of negativity.
I appreciate you help with this and will amend my remark as soon as Im paid out.
Regards
Nico
NZ
Nico Z's updateReviewer Update
23 Jul 2020, 11:08And still we are waiting for an answer. I have no also taken to other social media platform to try and solve this, and get my money back.
NZ
Nico Z's update23 Jul 2020, 11:08
Reviewer Update
And still we are waiting for an answer. I have no also taken to other social media platform to try and solve this, and get my money back.