TJ
Therina J
1 reviews | Active since Jul 2021
03 Jul 2021, 03:18
Poor Poor Poor seevice
I have been a client of theirs for years, but am so disgusted with their service currently. Flights keep on changing which cause expensive delays abd furthermore THEY DONT BOOK YOU ON THE NEXT AVAILABLE FLIGHT. I flew from Dar today and guess wgat, I paid for my flight but was NOT KN THE FLIGHT. i had to purchase a new ticket at a premium rate. I have been teting to get my amended ticket from them, since the changed flight, for over 2 weeks.
Helpful (0)
Replies (1)0
Replies (1)
Travelstart's replyOfficial
04 Jul 2021, 08:00Hi Therina,
Thanks for voicing your concerns and I do apologise for any inconvenience and frustration caused for your flight schedule change.
Please email: feedback @ travelstart . com and our team will assist and respond to your concerns and answer any booking queries you have.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data or technical issues, Covid etc
Airlines therefore cannot guarantee their timetables and this is the reason the IATA Conditions of Contract was drafted - which basically stipulates that airlines guarantee to transport clients from A - B but do not guarantee their time tables. Each airline also has their own Terms of Conditions and procedures where schedule changes and delays are concerned.
Kind Regards,
Travelstart
Thanks for voicing your concerns and I do apologise for any inconvenience and frustration caused for your flight schedule change.
Please email: feedback @ travelstart . com and our team will assist and respond to your concerns and answer any booking queries you have.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data or technical issues, Covid etc
Airlines therefore cannot guarantee their timetables and this is the reason the IATA Conditions of Contract was drafted - which basically stipulates that airlines guarantee to transport clients from A - B but do not guarantee their time tables. Each airline also has their own Terms of Conditions and procedures where schedule changes and delays are concerned.
Kind Regards,
Travelstart
Best regards,
Travelstart's reply04 Jul 2021, 08:00
Official
Hi Therina,
Thanks for voicing your concerns and I do apologise for any inconvenience and frustration caused for your flight schedule change.
Please email: feedback @ travelstart . com and our team will assist and respond to your concerns and answer any booking queries you have.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data or technical issues, Covid etc
Airlines therefore cannot guarantee their timetables and this is the reason the IATA Conditions of Contract was drafted - which basically stipulates that airlines guarantee to transport clients from A - B but do not guarantee their time tables. Each airline also has their own Terms of Conditions and procedures where schedule changes and delays are concerned.
Kind Regards,
Travelstart
Thanks for voicing your concerns and I do apologise for any inconvenience and frustration caused for your flight schedule change.
Please email: feedback @ travelstart . com and our team will assist and respond to your concerns and answer any booking queries you have.
We try our best to make travel simple and ensure that our customers are satisfied.
With our industry there are various factors that may affect flight time changes, which the airlines & travel agent have no control over. This could be weather related, international airspace agreements, statistical data or technical issues, Covid etc
Airlines therefore cannot guarantee their timetables and this is the reason the IATA Conditions of Contract was drafted - which basically stipulates that airlines guarantee to transport clients from A - B but do not guarantee their time tables. Each airline also has their own Terms of Conditions and procedures where schedule changes and delays are concerned.
Kind Regards,
Travelstart
Best regards,