poor online service

Item: Travelstart
Rating: 1
Author: Sheldon N

At first I was startled and very thrilled as I managed to get a flight at a very reasonable rate. After a few hours of checking my flight details I found that my return date was a week earlier, sent a few requests to travelstart support and no feedback as yet as I advised them to look at their monitor log with my PC ip address.

Helpful (0)

Replies (3)

Sheldon N's updateReviewer Update

19 Nov 2018, 12:53

I has to pay an additional R 1 348 for the online eroor, me not happy at all and not booking again

Sheldon N's update19 Nov 2018, 12:53

Reviewer Update

I has to pay an additional R 1 348 for the online eroor, me not happy at all and not booking again

Travelstart's replyOfficial

19 Nov 2018, 13:13

Dear Mr. Naidoo,

thank you for taking my call. As discussed, we will investigate the booking process and revert back to you.

With kind regards,
***nor at Travelstart

Travelstart's reply19 Nov 2018, 13:13

Official

Dear Mr. Naidoo,

thank you for taking my call. As discussed, we will investigate the booking process and revert back to you.

With kind regards,
***nor at Travelstart

Travelstart's replyOfficial

19 Nov 2018, 13:46

Dear Mr. Naidoo,

I called you back on the landline number and your cell phone but there was no answer. I will send you feedback via email.

With kind regards,
***nor at Travelstart

Travelstart's reply19 Nov 2018, 13:46

Official

Dear Mr. Naidoo,

I called you back on the landline number and your cell phone but there was no answer. I will send you feedback via email.

With kind regards,
***nor at Travelstart