Poor Feedback, Poor Service, Unhelpful and simply happy to take your money and not help when you need it

We bought tickets for our son to return from Scotland to South Africa in November to surprise mom for her birthday. we booked tickets well in advance with transit through Amsterdam and Paris. When my son landed in Amsterdam to connect to Paris, he was denied passage as he needed a Visa. In all my travels i have never needed a visa when in transit through the same airport. Had i known this i would have booked another route. One would also assume that he would have been denied travel from Scotland at check in like all other airports / airlines in the world. This however is not the complaint with Travelstart. As i now needed to get my son out of Amsterdam I needed to book other tickets and when doing so was told that my original ticket (the return leg) would not be honored. Through panic of my son sitting at the airport with very little money and not knowing urgent action was required. In errror i booked the wrong date our of Amsterdam which i acknowledge was my fault and had to rebook another ticket.

So when reaching out to Trravelstart to help get some refund on the cancelled ticket bought in errror they have sent me links to get a small refund (for which i am grateful) this however has been done 4 times and the link either doesnt work or doesnt accept my card. Odd that this is the card that i originally used to book the ticket.

I have repeatedly asked for assistance and still am not getting help - simply ignored.

Also trying to get clarity on the return ticket has fallen on deaf ears and i am having to book a one way at a cost greater than the original ticket.

Poor Poor service with no one coming back to me. I am a regular customer and have booked many a holiday locally and internationally with them - that will never happen.