TW
Thea W
1 reviews | Active since May 2022
17 May 2022, 09:21
Poor customer service
I made a booking for flights, the payment went through, the website got stuck and I never got a confirmation page or Booking Ref. Sent an email - apparently they will only get back to me between 48 and 72 hours!?!? That is ridiculous. I need to confirm my flights. Eventually found a contact number in South Africa (I'm from Namibia). Had to call there, only to hold on for 10 mins!!! Really poor customer service for a place in an industry where you want things to happen fast. Flight prices climb the longer you wait!
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Travelstart's replyOfficial
17 May 2022, 10:52Hi Thea,
Thank you for taking my call.
I have checked the booking and the monit logs and can advise that as per the online information a cancellation request was picked up and thus the booking failed. Should your payment have been held on your account please email *** with the statement so that we can track the funds and have it released back to the account.
Kind Regards,
Melissa
Thank you for taking my call.
I have checked the booking and the monit logs and can advise that as per the online information a cancellation request was picked up and thus the booking failed. Should your payment have been held on your account please email *** with the statement so that we can track the funds and have it released back to the account.
Kind Regards,
Melissa
Travelstart's reply17 May 2022, 10:52
Official
Hi Thea,
Thank you for taking my call.
I have checked the booking and the monit logs and can advise that as per the online information a cancellation request was picked up and thus the booking failed. Should your payment have been held on your account please email *** with the statement so that we can track the funds and have it released back to the account.
Kind Regards,
Melissa
Thank you for taking my call.
I have checked the booking and the monit logs and can advise that as per the online information a cancellation request was picked up and thus the booking failed. Should your payment have been held on your account please email *** with the statement so that we can track the funds and have it released back to the account.
Kind Regards,
Melissa