HB
Heetesh B
1 reviews | Active since Oct 2013
02 Feb 2020, 10:16
Poor Customer Service
I booked travel in Dec, and had to cancel due to an emergency. Before cancelling, I had a conference call with the Travelstart agent and the airline, to confirm the refund amounts. Basis this I cancelled and 6 weeks later, after much follow up, I still have no feedback on the refund. I need help to escalate this matter, as I keep getting told that they have written to the airline, and haven't received feedback yet. I can't get past this point and there is no other information on what is going on and how my refund will be processed. I also requested to escalate this within Travelstart, and this does not happen. If anyone can advise or help on how to get this matter resolved I'd appreciate the advice.
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Replies (2)
Travelstart's replyOfficial
02 Feb 2020, 10:55Dear Heetesh B,
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
Kindly send us a private response with your booking reference and contact number for us to contact you on.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
Kindly send us a private response with your booking reference and contact number for us to contact you on.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Travelstart's reply02 Feb 2020, 10:55
Official
Dear Heetesh B,
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
Kindly send us a private response with your booking reference and contact number for us to contact you on.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
Kindly send us a private response with your booking reference and contact number for us to contact you on.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
HB
Heetesh B's updateReviewer Update
11 Feb 2020, 13:35To the travelstart team, this issue is still not resolved, and I cannot see this any closer to being resolved. It seems the standard reply for any query is "Please be informed that your case is under investigation with airlines". This is going on for over 6-7 weeks now. There is also no escalation process at all. How can you help me and get this resolved ?
HB
Heetesh B's update11 Feb 2020, 13:35
Reviewer Update
To the travelstart team, this issue is still not resolved, and I cannot see this any closer to being resolved. It seems the standard reply for any query is "Please be informed that your case is under investigation with airlines". This is going on for over 6-7 weeks now. There is also no escalation process at all. How can you help me and get this resolved ?