HR
Hendrik R
1 reviews | Active since Mar 2020
17 Mar 2020, 09:38
Poor Customer Service and Unnecessary Fees for Extras.
I was mislead to pay for an extra service to have flexible travel dates, only to find out that the airline I booked on gave this service for free. When I enquired about this, I was told that it is a non-refundable charge. It also took me about 2 days to get hold of a consultant, using emails, Twitter, calling, etc. I will never use Travelstart again. Will rather use Skyscanner or Kayak. This is just another South African company shafting their customers. Rather book your flights directly through the airline itself. Because of this bad service or rather no service, flight prices have increased from yesterday to today. If there was an option I would give them zero stars.
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Travelstart's replyOfficial
17 Mar 2020, 21:35Good evening Hendrik
Thank you for your feedback on your recent flight booking with Travelstart, and apologies for the delay.
We are sorry to hear you were not pleased with the way we handled your booking and query.
Like you, many people are trying to contact us. The impact of the measures taken by governments around the globe is so high, that the volume of requests is simply overwhelming. We’re doing what we can to get back to all our passengers as quickly as possible but can’t prevent that waiting times are long.
As you can imagine, we are trying to deal with thousands of customers and our priority is with those traveling within 72 hours.
Please also note, our Flexible Travel Dates product, which you are able to select during your online booking process, has been offered by Travelstart for years. The temporary waivers and rules the airlines have recently implemented were only put in a place as a result of COVID-19.
Therefore, we do not feel our product has been unclear or in any way misleading, as our terms and conditions regarding the product are very transparent on the website.
Thank you for your feedback on your recent flight booking with Travelstart, and apologies for the delay.
We are sorry to hear you were not pleased with the way we handled your booking and query.
Like you, many people are trying to contact us. The impact of the measures taken by governments around the globe is so high, that the volume of requests is simply overwhelming. We’re doing what we can to get back to all our passengers as quickly as possible but can’t prevent that waiting times are long.
As you can imagine, we are trying to deal with thousands of customers and our priority is with those traveling within 72 hours.
Please also note, our Flexible Travel Dates product, which you are able to select during your online booking process, has been offered by Travelstart for years. The temporary waivers and rules the airlines have recently implemented were only put in a place as a result of COVID-19.
Therefore, we do not feel our product has been unclear or in any way misleading, as our terms and conditions regarding the product are very transparent on the website.
We would like to thank you for raising your concerns and allowing us the opportunity to respond.
Please let me know if there is anything else we could assist with.
Please let me know if there is anything else we could assist with.
Kind regards,
Melony at Travelstart
Customer Relations Team
Travelstart's reply17 Mar 2020, 21:35
Official
Good evening Hendrik
Thank you for your feedback on your recent flight booking with Travelstart, and apologies for the delay.
We are sorry to hear you were not pleased with the way we handled your booking and query.
Like you, many people are trying to contact us. The impact of the measures taken by governments around the globe is so high, that the volume of requests is simply overwhelming. We’re doing what we can to get back to all our passengers as quickly as possible but can’t prevent that waiting times are long.
As you can imagine, we are trying to deal with thousands of customers and our priority is with those traveling within 72 hours.
Please also note, our Flexible Travel Dates product, which you are able to select during your online booking process, has been offered by Travelstart for years. The temporary waivers and rules the airlines have recently implemented were only put in a place as a result of COVID-19.
Therefore, we do not feel our product has been unclear or in any way misleading, as our terms and conditions regarding the product are very transparent on the website.
Thank you for your feedback on your recent flight booking with Travelstart, and apologies for the delay.
We are sorry to hear you were not pleased with the way we handled your booking and query.
Like you, many people are trying to contact us. The impact of the measures taken by governments around the globe is so high, that the volume of requests is simply overwhelming. We’re doing what we can to get back to all our passengers as quickly as possible but can’t prevent that waiting times are long.
As you can imagine, we are trying to deal with thousands of customers and our priority is with those traveling within 72 hours.
Please also note, our Flexible Travel Dates product, which you are able to select during your online booking process, has been offered by Travelstart for years. The temporary waivers and rules the airlines have recently implemented were only put in a place as a result of COVID-19.
Therefore, we do not feel our product has been unclear or in any way misleading, as our terms and conditions regarding the product are very transparent on the website.
We would like to thank you for raising your concerns and allowing us the opportunity to respond.
Please let me know if there is anything else we could assist with.
Please let me know if there is anything else we could assist with.
Kind regards,
Melony at Travelstart
Customer Relations Team