vN
vasigan N
1 reviews | Active since Oct 2011
09 Mar 2022, 09:29
Poor customer service and offerings
I booked a flight and paid for a "flexible date change". My flight date is for next week but I just found out that I have to change the date from Tuesday to Thursday. Sent Travelstart an email and their Chantal merely sent back a generic reply and concluded that I can't change my dates. If she was properly trained and took the time tor review my booking she would have seen that I have a flexible date change on my booking - pure laziness!
I subsequently tried to call Travelstart but been holding on the line for 30 min to speak to a representative.
Very poor service and customer experience ... suffice to say not using this business again.
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Replies (1)
Travelstart's replyOfficial
09 Mar 2022, 14:11Hi Vasigan,
Thank you for taking my call.
As advised you will need to contact the airline in order to have the changes actioned and then send us the invoice so that we can refund the airline change penalty. Any difference in cost of the actual fare and taxes would have to be covered by the person making the changes. I am sorry that you had not been advised of the information when the agent reverted back to you.
Once the change is actioned, please send me the invoice so that I can have the funds for the penalty refunded.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for taking my call.
As advised you will need to contact the airline in order to have the changes actioned and then send us the invoice so that we can refund the airline change penalty. Any difference in cost of the actual fare and taxes would have to be covered by the person making the changes. I am sorry that you had not been advised of the information when the agent reverted back to you.
Once the change is actioned, please send me the invoice so that I can have the funds for the penalty refunded.
Wishing you a good day further.
Kind Regards,
Melissa
Travelstart's reply09 Mar 2022, 14:11
Official
Hi Vasigan,
Thank you for taking my call.
As advised you will need to contact the airline in order to have the changes actioned and then send us the invoice so that we can refund the airline change penalty. Any difference in cost of the actual fare and taxes would have to be covered by the person making the changes. I am sorry that you had not been advised of the information when the agent reverted back to you.
Once the change is actioned, please send me the invoice so that I can have the funds for the penalty refunded.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for taking my call.
As advised you will need to contact the airline in order to have the changes actioned and then send us the invoice so that we can refund the airline change penalty. Any difference in cost of the actual fare and taxes would have to be covered by the person making the changes. I am sorry that you had not been advised of the information when the agent reverted back to you.
Once the change is actioned, please send me the invoice so that I can have the funds for the penalty refunded.
Wishing you a good day further.
Kind Regards,
Melissa