BP
Bobby P
1 reviews | Active since Feb 2021
16 Apr 2021, 14:31
Poor Customer Service
there online chat is horrid. one cannot reach out to make an enquiry via any form of warm body. you cannot talk to a human to get answers. you are forced to end a whatsapp message to which the BOT can only answer on set defined intelligence. the application allows you to make a call into the call centre. to which a friendly voice says cheers go to the on line chat. its hopeless. travel start has lost the plot on customer service..
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Travelstart's replyOfficial
16 Apr 2021, 16:10Hi Bobby,
Thank you for taking my call earlier.
I apologise for the struggle in trying to reach our team.
We are currently receiving high volumes of booking queries so there is a delay in responding to our customers. Please be assured we have all agents assisting and responding to all our customers reaching out to us as quickly as efficiently as possible.
As discussed our Ticketing Team have been in contact with you via email that, unfortunately the airline has not confirmed the flights you requested & the amount of R392.00 has been reversed.
Please accept our apologies for this inconvenience & please try again.
Thank you again for taking the time to share your feedback. All suggestions from our customers are welcomed as our aim is to provide the best possible service.
Have a lovely day further.
Kind Regards,
Marcelle
Thank you for taking my call earlier.
I apologise for the struggle in trying to reach our team.
We are currently receiving high volumes of booking queries so there is a delay in responding to our customers. Please be assured we have all agents assisting and responding to all our customers reaching out to us as quickly as efficiently as possible.
As discussed our Ticketing Team have been in contact with you via email that, unfortunately the airline has not confirmed the flights you requested & the amount of R392.00 has been reversed.
Please accept our apologies for this inconvenience & please try again.
Thank you again for taking the time to share your feedback. All suggestions from our customers are welcomed as our aim is to provide the best possible service.
Have a lovely day further.
Kind Regards,
Marcelle
Travelstart's reply16 Apr 2021, 16:10
Official
Hi Bobby,
Thank you for taking my call earlier.
I apologise for the struggle in trying to reach our team.
We are currently receiving high volumes of booking queries so there is a delay in responding to our customers. Please be assured we have all agents assisting and responding to all our customers reaching out to us as quickly as efficiently as possible.
As discussed our Ticketing Team have been in contact with you via email that, unfortunately the airline has not confirmed the flights you requested & the amount of R392.00 has been reversed.
Please accept our apologies for this inconvenience & please try again.
Thank you again for taking the time to share your feedback. All suggestions from our customers are welcomed as our aim is to provide the best possible service.
Have a lovely day further.
Kind Regards,
Marcelle
Thank you for taking my call earlier.
I apologise for the struggle in trying to reach our team.
We are currently receiving high volumes of booking queries so there is a delay in responding to our customers. Please be assured we have all agents assisting and responding to all our customers reaching out to us as quickly as efficiently as possible.
As discussed our Ticketing Team have been in contact with you via email that, unfortunately the airline has not confirmed the flights you requested & the amount of R392.00 has been reversed.
Please accept our apologies for this inconvenience & please try again.
Thank you again for taking the time to share your feedback. All suggestions from our customers are welcomed as our aim is to provide the best possible service.
Have a lovely day further.
Kind Regards,
Marcelle