sS
sharonelishapremlall S
1 reviews | Active since Jan 2018
10 Mar 2022, 08:56
Poor Customer Service
I have dealt with alot of travel agencies however this has to be my worst experience. My flight was cancelled in December 2021 and a refund was requested. I am waiting till now. According to the airline the refund was processed on 9th Dec 2021. Have been trying to call the customer service number which just puts you on hold. The what'sapp chat just says the office is closed.
Helpful (0)
Replies (2)0
Replies (2)
Travelstart's replyOfficial
11 Mar 2022, 20:24Hi Sharon,
Thank you for reaching out to us.
I have checked the booking and can see that the team has located the funds and the billing for the refund was received on on 24 February as we utilise a 3rd party supplier for Middle Eastern market issuance. I have tried to call you to no avail and left a voicemail. I do apologise for the delay in having the funds transferred to you and can confirm that they should be in your account during the upcoming week.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that the team has located the funds and the billing for the refund was received on on 24 February as we utilise a 3rd party supplier for Middle Eastern market issuance. I have tried to call you to no avail and left a voicemail. I do apologise for the delay in having the funds transferred to you and can confirm that they should be in your account during the upcoming week.
Wishing you a good day further.
Kind Regards,
Melissa
Travelstart's reply11 Mar 2022, 20:24
Official
Hi Sharon,
Thank you for reaching out to us.
I have checked the booking and can see that the team has located the funds and the billing for the refund was received on on 24 February as we utilise a 3rd party supplier for Middle Eastern market issuance. I have tried to call you to no avail and left a voicemail. I do apologise for the delay in having the funds transferred to you and can confirm that they should be in your account during the upcoming week.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that the team has located the funds and the billing for the refund was received on on 24 February as we utilise a 3rd party supplier for Middle Eastern market issuance. I have tried to call you to no avail and left a voicemail. I do apologise for the delay in having the funds transferred to you and can confirm that they should be in your account during the upcoming week.
Wishing you a good day further.
Kind Regards,
Melissa
sS
sharonelishapremlall S's updateReviewer Update
10 Apr 2022, 22:01Dear Melissa
It is shockingly disappointing that even though you have confirmed in writing that my refund will be cleared into my account in the "upcoming week", I am yet to receive the refund.
A update will be appreciated via email as soon as possible.
It is shockingly disappointing that even though you have confirmed in writing that my refund will be cleared into my account in the "upcoming week", I am yet to receive the refund.
A update will be appreciated via email as soon as possible.
sS
sharonelishapremlall S's update10 Apr 2022, 22:01
Reviewer Update
Dear Melissa
It is shockingly disappointing that even though you have confirmed in writing that my refund will be cleared into my account in the "upcoming week", I am yet to receive the refund.
A update will be appreciated via email as soon as possible.
It is shockingly disappointing that even though you have confirmed in writing that my refund will be cleared into my account in the "upcoming week", I am yet to receive the refund.
A update will be appreciated via email as soon as possible.