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KV
Kathy V

1 reviews | Active since Jan 2017

19 Jul 2021, 12:04

Poor Customer Relations

It is SO frustrating trying to make changes to a booking! I urgently need to talk to someone at Travelstart and the WhatsApp number just keeps on saying they are busy and when you call the call centre it tell you contact them on WhatsAppp. Can an agent please contact me urgently.

0
Replies (4)
Travelstart
Travelstart's reply19 Jul 2021, 18:48
Official
Hi Kathy,

Thank you for reaching out to us.

Please note I have checked the booking and can see that you have been assisted with a quote. Please let me know if you need any further assistance.

Wishing you a wonderful day further.

Kind Regards,
Melissa 
KV
Kathy V's update21 Jul 2021, 09:34
Reviewer Update
Hi Melissa,
I couldn't finalise the booking on Tuesday and tried this morning via WhatsApp a couple of times. Then Kyle came online and said I have to log my re-booking request online.
I can't wait a couple of days for someone to reply as I need to make sure this re-booking is finalised this morning.
KV
Kathy V's update21 Jul 2021, 12:59
Reviewer Update
Please make sure my 'contact us' request is now ignored and the tickets remain suspended
Travelstart
Travelstart's reply21 Jul 2021, 18:40
Official
Hi Kathy,

Thank you for the information.

I have checked the booking and logged the request for you. 

With the influx of requests we are receiving we have been instructed that anything outside of 24-48 hour time period has to follow the correct chain of request so that the agents have time to assist all passengers accordingly, thus Kyle advised correctly. I do understand the need to obtain a quote and have escalated your request.

I have noted it as urgent.

Kind Regards,
Melissa