Poor client service

It is wonderful to buy a plane ticket if there aren’t any problems with your flight but as soon as something goed wrong Travelstart doesn’t really do anything about it.

I booked a return ticket from Johannesburg to Amsterdam with Emirates for my fiancée, his visa was issued late so he missed the first flight. We did however booked a direct flight with KLM with Flight Center.

I tried numerous times via email to contact Travelstart about the status of the flight back to Johannesburg.

When they eventually got back to me I got confusing messages, they first said the flight is still confirmed and then they said the flight has been suspended. I will need to pay penalties and I don’t know what else.

I receive an email that said how much I must extra for the ‘new ticket’. I rep**** back immediately and said they must proceed with sending me an invoice so that I can do the payment for the ticket.

For 24 hours I got to response and I sent another email and all they said was they are so sorry but they are waiting for the airline to send them an invoice.

My fiancee was supposed to return to Johannesburg on Sunday 1 March, it is Monday 2 March and I still haven’t received the invoice...

Never using Travelstart for anything again.