Item: Travelstart
Rating: 1
Author: Ahmed A

Travelstart's replyOfficial

12 Apr 2018, 14:31

Hi there Ahmed,

I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience.

As we do try to be customer centric and although there was a delay I do wish you would accept my apologies. After reading your comment above it does sound rather troublesome and out of the ordinary for the price to increase so dramatically. If you would be so kind as to possibly provide me with your booking details in a private message I'd be more than happy to follow up for you and see what happened there.

Thank you once again for your comments Ahmed, let us see if we can turn your Travelstart experience into a great one.

Kind regards,
Dino at Travelstart

Best regards,

Travelstart's reply12 Apr 2018, 14:31

Official

Hi there Ahmed,

I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience.

As we do try to be customer centric and although there was a delay I do wish you would accept my apologies. After reading your comment above it does sound rather troublesome and out of the ordinary for the price to increase so dramatically. If you would be so kind as to possibly provide me with your booking details in a private message I'd be more than happy to follow up for you and see what happened there.

Thank you once again for your comments Ahmed, let us see if we can turn your Travelstart experience into a great one.

Kind regards,
Dino at Travelstart

Best regards,

AA

Ahmed A's updateReviewer Update

13 Apr 2018, 11:58

I was searching for a flight from Cape Town to Green Bay USA departing 14 June and returning 16 July. I wanted to book the Qatar Airways flights which came up as around R17000

AA

Ahmed A's update13 Apr 2018, 11:58

Reviewer Update

I was searching for a flight from Cape Town to Green Bay USA departing 14 June and returning 16 July. I wanted to book the Qatar Airways flights which came up as around R17000

Travelstart's replyOfficial

13 Apr 2018, 12:12

Hi there again Ahmed,

Also good morning. I wanted to confirm that you're saying you have no valid booking then? If not I completely understand, possibly what you are referring to is our Travelstart products this gets generated on step 3 (Extra's). We have a 4 step booking flow, which is 1 (Search) - 2 (Travellers) - 3 (Extras) and finally - 4 (Payment).

On step 3 products get auto populated so that you can keep the ones that make travel more comfortable depending on your travel needs, all that needs to be done is for you to deselect the products to generate it to its original price. I do again understand where you are coming from as for a first time user it must of been quite shocking. If you need assistance with making a booking though Ahmed the you can always email in to *** and an agent will email you a quote alternatively if you give me your mobile number I will connect you.

As we do try to be custom centric please let me know if theres anything else I can do to turn around your review from a 1 to a 5.

Thank you once again for your comments.

Kind regards,
Dino at Travelstart

Best regards,

Travelstart's reply13 Apr 2018, 12:12

Official

Hi there again Ahmed,

Also good morning. I wanted to confirm that you're saying you have no valid booking then? If not I completely understand, possibly what you are referring to is our Travelstart products this gets generated on step 3 (Extra's). We have a 4 step booking flow, which is 1 (Search) - 2 (Travellers) - 3 (Extras) and finally - 4 (Payment).

On step 3 products get auto populated so that you can keep the ones that make travel more comfortable depending on your travel needs, all that needs to be done is for you to deselect the products to generate it to its original price. I do again understand where you are coming from as for a first time user it must of been quite shocking. If you need assistance with making a booking though Ahmed the you can always email in to *** and an agent will email you a quote alternatively if you give me your mobile number I will connect you.

As we do try to be custom centric please let me know if theres anything else I can do to turn around your review from a 1 to a 5.

Thank you once again for your comments.

Kind regards,
Dino at Travelstart

Best regards,

AA

Ahmed A's updateReviewer Update

13 Apr 2018, 13:36

Because of the the price jump of course I don’t have a booking. Can you explain a in better manner how can a cost of a return international flight jump from about R 17000 to about R19000 if I didn’t pick any extras and it’s not my first time trying a purchase a flight!!!!! Or rather someone higher than yourself explain that to me.

AA

Ahmed A's update13 Apr 2018, 13:36

Reviewer Update

Because of the the price jump of course I don’t have a booking. Can you explain a in better manner how can a cost of a return international flight jump from about R 17000 to about R19000 if I didn’t pick any extras and it’s not my first time trying a purchase a flight!!!!! Or rather someone higher than yourself explain that to me.

AA

Ahmed A's updateReviewer Update

13 Apr 2018, 13:36

Because of the the price jump of course I don’t have a booking. Can you explain a in better manner how can a cost of a return international flight jump from about R 17000 to about R19000 if I didn’t pick any extras and it’s not my first time trying a purchase a flight!!!!! Or rather someone higher than yourself explain that to me.

AA

Ahmed A's update13 Apr 2018, 13:36

Reviewer Update

Because of the the price jump of course I don’t have a booking. Can you explain a in better manner how can a cost of a return international flight jump from about R 17000 to about R19000 if I didn’t pick any extras and it’s not my first time trying a purchase a flight!!!!! Or rather someone higher than yourself explain that to me.

Travelstart's replyOfficial

13 Apr 2018, 13:52

So glad to hear youve booked before, however without any booking there is no way to physically know what exactly happened. There is only 1 of 2 possibilities, as explained clearly above products were possibly added to increase the price. Another possibility which is also less likely but possible is that the fare that was quoted while making the booking could have changed as you took too long to respond. Something that you must already be aware of as youve stated this isnt your first time making a booking is that we work on a live system as seats are being sold every minute not only on our website but the airlines as well. If you are still unclear please let me know.

Kind regards,

Dino at Travelstart

Best regards,

Travelstart's reply13 Apr 2018, 13:52

Official

So glad to hear youve booked before, however without any booking there is no way to physically know what exactly happened. There is only 1 of 2 possibilities, as explained clearly above products were possibly added to increase the price. Another possibility which is also less likely but possible is that the fare that was quoted while making the booking could have changed as you took too long to respond. Something that you must already be aware of as youve stated this isnt your first time making a booking is that we work on a live system as seats are being sold every minute not only on our website but the airlines as well. If you are still unclear please let me know.

Kind regards,

Dino at Travelstart

Best regards,

AA

Ahmed A's updateReviewer Update

13 Apr 2018, 14:07

No I didn’t take to long and I opened another tab on the internet browser and it gave me the same answer which started with about R17000.00 and when I wanted to complete the purchase it changed to about R 19 000. What is the point of you answering all the complaints of you can’t give a precise or logical answer? Can you a senior manager to contact me with a logical and precise answer!!!!!!

AA

Ahmed A's update13 Apr 2018, 14:07

Reviewer Update

No I didn’t take to long and I opened another tab on the internet browser and it gave me the same answer which started with about R17000.00 and when I wanted to complete the purchase it changed to about R 19 000. What is the point of you answering all the complaints of you can’t give a precise or logical answer? Can you a senior manager to contact me with a logical and precise answer!!!!!!

Travelstart's replyOfficial

13 Apr 2018, 15:28

"can’t give a precise or logical answer" - As explained before without a reference to any booking, or any evidence with regards to what you are saying, on what exactly would you like me to compile information on? As explained again there is only 2 possible scenario's / explanation's. On the booking summery there is a button that says "breakdown" if you click on this it will show you what is being charged and how it is being charged.

Again if it is a quote you would like now then I can get one for you based on today's rate.

Regards,

Dino at Travelstart

Best regards,

Travelstart's reply13 Apr 2018, 15:28

Official

"can’t give a precise or logical answer" - As explained before without a reference to any booking, or any evidence with regards to what you are saying, on what exactly would you like me to compile information on? As explained again there is only 2 possible scenario's / explanation's. On the booking summery there is a button that says "breakdown" if you click on this it will show you what is being charged and how it is being charged.

Again if it is a quote you would like now then I can get one for you based on today's rate.

Regards,

Dino at Travelstart

Best regards,

AA

Ahmed A's updateReviewer Update

13 Apr 2018, 15:52

This is by far the worse response a business can give. You should know how your business tools operate and if you do not know investigate and then respond to the client. Also I requested a reply from someone higher than you and when a client asks for that you Never deny them that. Terrible business practices. I will spread the word on how terrible your company operates and maybe I will email to ASATA...I bet you do not know who they are!!!

AA

Ahmed A's update13 Apr 2018, 15:52

Reviewer Update

This is by far the worse response a business can give. You should know how your business tools operate and if you do not know investigate and then respond to the client. Also I requested a reply from someone higher than you and when a client asks for that you Never deny them that. Terrible business practices. I will spread the word on how terrible your company operates and maybe I will email to ASATA...I bet you do not know who they are!!!

Poor call center