PLEASE REFUND OR GIVE ME THE VOUCHER

Hi Travelstart, since Philippine Airlines already cancelled my return flight from DXB to DVO, they informed me that I'm entitled for a full refund but every time I inquire in your whatsapp number, your team keep adding charges that PAL have already waived. I understand that you're also struggling because of this Pandemic, but please do your best to bring us with best service or even just clarify it to us. My flight scheduled next month is cancelled and I'm quite worried since it's not a small amount of money. When I called the airline they're offering a voucher plus 10% or a full refund. So please act accordingly. I need a response asap.