Please do not waste your time using Travelstart

I am truly disappointed in the lack of service and will NEVER go through a travel agency especially Travelstart ever again. If I could put a 0 star rating I would! After a passenger in our travel group tested positive for covid it took us almost 48 hours to get some sort of assistance.

We were given the run around as to who to contact, the airline that our departure flight was with couldn't even pick up our itinerary information on their system. We eventually had to do an online eVoucher request on British airways website and hope and pray it goes through. In the end British airways assisted us with our departure flight however we are still stuck trying to sort out a voucher for our return flight as Travelstart is yet to assist us in any way.

Customer service in our country needs to definitely improve and by the amount of bad reviews I have now seen on social media platforms about Travelstart I am surprised that they are still in business.