NM
Nonkululeko M
1 reviews | Active since Mar 2021
17 Mar 2022, 14:26
Please credit back our money!
We(fiancé and I) booked return flights to Jhb. Money was debited but the flights were supposedly not confirmed due to non payment. Now trying to reach them is a nightmare since none of their customer care channels work!!! So frustratingl
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Replies (1)
Travelstart's replyOfficial
23 Mar 2022, 10:46Hi Nonkululeko,
Thank you for reaching out to us.
I have checked the bookings and can see that we had reverted on email to advise that the bookings failed and the payment was not successful. We have requested that an email with the bank statement be forward to us with the transaction so that we can then locate the funds and have it reversed.
Please revert to the latest email response from 21 March for further assistance.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the bookings and can see that we had reverted on email to advise that the bookings failed and the payment was not successful. We have requested that an email with the bank statement be forward to us with the transaction so that we can then locate the funds and have it reversed.
Please revert to the latest email response from 21 March for further assistance.
Kind Regards,
Melissa
Travelstart's reply23 Mar 2022, 10:46
Official
Hi Nonkululeko,
Thank you for reaching out to us.
I have checked the bookings and can see that we had reverted on email to advise that the bookings failed and the payment was not successful. We have requested that an email with the bank statement be forward to us with the transaction so that we can then locate the funds and have it reversed.
Please revert to the latest email response from 21 March for further assistance.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the bookings and can see that we had reverted on email to advise that the bookings failed and the payment was not successful. We have requested that an email with the bank statement be forward to us with the transaction so that we can then locate the funds and have it reversed.
Please revert to the latest email response from 21 March for further assistance.
Kind Regards,
Melissa