RM
Ramona M

1 reviews | Active since Mar 2018

14 Mar 2018, 16:03

Phone number provided is never answered!

I have been trying to call the number for two days, and have waited a very long time on the phone with no answer!!! I need to sort my ticket issues out ASAP! Please can you answer your phones!!!! Why advertise a number to call if no one ever picks up!!! If you don't have the time to answer calls them update your website and apps to allow us to make changes or cancellations without having to call you please!!!

0
Replies (1)
Travelstart
Travelstart's reply14 Mar 2018, 16:43
Official

Dear Msmona

Thank you for our feedback.

Please could you assist me with your contact details and reference no via private message. I will get an agent to contact you. Unfortunately we have high call volumes during the day so you may be on hold for while before they answer.

Kind regards

Tamara