Personal touch helped save a trip!

We would like to provide a 10-star commendation to Luandile Matshoba on Saturday 06/08/2022, as well as Sarah Rajap. Due to a flight cancellation from Lufthansa my brother and I were close to losing 4-years’ worth of savings on a dream trip to visit our older brother in Canada. After hours and hours on the phone with Lufthansa and Air Canada, our wonderful agent Luandile was willing to go the extra mile. We would really like you to note that we spoke to more than 20 people over 72 hours and no-one was as kind, helpful, empathetic and ready to flex their travel-muscles like Luandile and Sarah. Thank you so very much – I was just about to lose all hope in your company – but agents like these two will make me use your services every single time.