1 reviews | Active since Apr 2015
Payment processed after Tickets not Immediately
Today was the kulula sale and being that their site was working terribly i said why not go through an external source and pay a slight premium. everything went well but upon finishing my payment i am given a confirmation saying payment pending. and payment is being processed. That is ridiculous almost all online sites use immediate payment not this pending nonsense plus they say that the prices are not guaranteed until processed so they can't maintain the price we agreed upon. They say that they will notify you if there is a price change and allow cancellation but at that point it is too late you will have run out of time to buy tickets from the sale. very dissapointed I will be slating travelstart on facebook and through word of mouth from now on.
Thank you for sharing your comments with us.
I do understand your anxiety that the price might change. However, as per the Booking Confirmation email sent, the quoted price is valid until midnight. The booking was made at 14h40.
The pending status you are referring to is not the booking status, which was confirmed by the Booking Confirmation email. Rather, it indicates that the booking has not yet been ticketed.
I have had a look at your booking and note that the ticket pending status has now changed to paid, and the Ticket email has been sent to the email address in the booking.
I do apologise for the anxiety caused and hope that the information above has clarified the pending status.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Thank you for sharing your comments with us.
I do understand your anxiety that the price might change. However, as per the Booking Confirmation email sent, the quoted price is valid until midnight. The booking was made at 14h40.
The pending status you are referring to is not the booking status, which was confirmed by the Booking Confirmation email. Rather, it indicates that the booking has not yet been ticketed.
I have had a look at your booking and note that the ticket pending status has now changed to paid, and the Ticket email has been sent to the email address in the booking.
I do apologise for the anxiety caused and hope that the information above has clarified the pending status.
Kind regards,
Nazley de Vos
Customer Relations Specialist