1 reviews | Active since Apr 2015
Payment lost and then found - refund denied!!!!!
Booking was made early in Feb. I received no confirmation, only reminders that I must pay. I was confused as I did pay. I received a notification that the booking was going to be cancelled. Not realising that the money was already deducted from my bank account , I nervously made a new booking and paid again. Whilst doing so I changed the outbound date with two days. I then noticed on my bank account that the first payment WAS deducted from my account. Travelstart could not find my first payment but after providing proof from my bank, they were able to find the payment and agreed on a refund.<br> Suddenly they decided that this is not a double booking as the outbound dates are different (two days) . That would mean that I would have fly out on the 14th come back and fly out again on the 16th and then I could have two seats when flying back on the 20th. Unfortunately I made a spelling error with my name ( I left out the \r"and they say its a different person!!) <br> Now suddenly its no longer their problem - they referred me to FlySaair. <br> Maybe I should have checked my bank account first"
Thank you for bringing your experience to our attention. As per our email correspondence and subsequent communication from you. Please accept my sincere apologies for the miscommunication with regards to the payments of your booking. As explained telephonically the initial payment was not located due to insufficient and correct information given in order to track this payment and confirm booking information with you. We do instruct that a Travelstart reference be provided when making payment and to send this proof of payment to us once completed. We request this information in order to ensure that the bookings get confirmed as soon as possible, as to avoid any inconvenience to our clients ie. Double bookings. However, after your discussions with our team members, the situation was clarified and resolved with regards to the payment. Due this unfortunate occurrence, we have also tried to obtain a refund from the airline, however our attempts have been unsuccessful due to their fare rules which restricts this.
We have tried to contact you on the details provided on order to explain what transpired in this regard.
Thank you once again for sharing your comments with us on this forum.
Thank you for bringing your experience to our attention. As per our email correspondence and subsequent communication from you. Please accept my sincere apologies for the miscommunication with regards to the payments of your booking. As explained telephonically the initial payment was not located due to insufficient and correct information given in order to track this payment and confirm booking information with you. We do instruct that a Travelstart reference be provided when making payment and to send this proof of payment to us once completed. We request this information in order to ensure that the bookings get confirmed as soon as possible, as to avoid any inconvenience to our clients ie. Double bookings. However, after your discussions with our team members, the situation was clarified and resolved with regards to the payment. Due this unfortunate occurrence, we have also tried to obtain a refund from the airline, however our attempts have been unsuccessful due to their fare rules which restricts this.
We have tried to contact you on the details provided on order to explain what transpired in this regard.
Thank you once again for sharing your comments with us on this forum.