Payment done, Not Received my Ticket

I bought my ticket on 23/11 - got my payment on hold, money was reverse on 30/11 . on same day the deduct the amount, the is not in hold our pending on my acc. my bank confirm payment authorized, but travelstar keep saying, they don't have my money, the money its not on then acc. Now, my money is someone in they system, I don't have my ticket.. and they keeping try to charge me . Only not duplicate our re-charge 5 times because its not enough.

I have reference number of payment, I have tracking number for my payment, but the keep with they bull**** saying they don't have my money.

its more then 10 000+ Give my Damn Ticket or Give my Money !