dB
dan B
1 reviews | Active since Oct 2018
12 May 2022, 19:00
Pay airline cancell flights and travelstart do not refund even if aircarier confirm Emer
At Travelstart the clients only matter when they are paying! I bought air tickets from Travelstart pre COVID, the airline cancelled my tickets worth R50 000 and i have since been trying to get a refund with no succes. The air carior sad thy will refund received a mail 24 months ago but travelstart need to do the reund via them. I send regular emails to which I get an electronic reply saying that they'll contact me within 24 hours. It's been 24 months! The WhatsApp line also doesn't get an answer. I have spoken to a travelstart help desk whiich say thy can see i need to be refunded but need to do it via the webpage. Nothing help get no answers just back in loop everytime. Please let this be a warning to other travellers. Do not use them! Once they have your money you will get no joy out of them, should there be a problem. it is a complete disgust. my regference number is ZA***9. i want action please. Emeriates confirmed to refund. 24 months realy.
Helpful (0)
Replies (3)0
Replies (3)
Travelstart's replyOfficial
13 May 2022, 15:07Hi Dan,
Thank you for reaching out to us.
Please note that I have checked the booing and can see that we have received the request for a refund. Please note we will first have to provide a quote for the refund as per the airline regulations and then once you confirm via the link we will action the refund to you.
Please keep an eye out for our correspondence and I do apologize for the previous delay as the team is inundated with requests and we are meticulously working through them to assist everybody.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note that I have checked the booing and can see that we have received the request for a refund. Please note we will first have to provide a quote for the refund as per the airline regulations and then once you confirm via the link we will action the refund to you.
Please keep an eye out for our correspondence and I do apologize for the previous delay as the team is inundated with requests and we are meticulously working through them to assist everybody.
Kind Regards,
Melissa
Travelstart's reply13 May 2022, 15:07
Official
Hi Dan,
Thank you for reaching out to us.
Please note that I have checked the booing and can see that we have received the request for a refund. Please note we will first have to provide a quote for the refund as per the airline regulations and then once you confirm via the link we will action the refund to you.
Please keep an eye out for our correspondence and I do apologize for the previous delay as the team is inundated with requests and we are meticulously working through them to assist everybody.
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note that I have checked the booing and can see that we have received the request for a refund. Please note we will first have to provide a quote for the refund as per the airline regulations and then once you confirm via the link we will action the refund to you.
Please keep an eye out for our correspondence and I do apologize for the previous delay as the team is inundated with requests and we are meticulously working through them to assist everybody.
Kind Regards,
Melissa
dB
dan B's updateReviewer Update
24 May 2022, 21:18this is a lie i haven't received anything up to now and it is now 24 May and i haven't received anything yet. It is now again 2 weeks later. and i have send the request more than 2 weeks before this request.
dB
dan B's update24 May 2022, 21:18
Reviewer Update
this is a lie i haven't received anything up to now and it is now 24 May and i haven't received anything yet. It is now again 2 weeks later. and i have send the request more than 2 weeks before this request.
Travelstart's replyOfficial
26 May 2022, 14:37Hi Dan,
Thank you for the revert.
Please note the following email was sent on 13 May, should you have not received it in your inbox, please check your junk mail or provide and alternative email address be responding to ***.
Dear Stellenbosch BOSMAN,
We have received your inquiry about a refund for your booking from CPT to CPT (MULTI_CITY) flights in booking ZA***9 for passengers:
1. Ms DANELLE BOSMAN
2. Mr DANIEL BOSMAN
3. Ms LIAME BOSMAN
4. Ms ZELDA BOSMAN
We can apply for a refund but no guarantee as the tickets are expired.
The airline will require the below documents.
Copies of the passports of each passenger
The banking details to which the refund should be paid on an official bank letterhead(not bank statement.)
Copy of passport of account holder should it be different to the passengers.
Kindly send all the above documents to ***
Once all the supporting documents has been received we will proceed with the refund application.
The refund can take 12-18 weeks, however, due to the current worldwide crisis, significant delays in the refund process should be expected.
Please do not hesitate to contact us should you have any further queries
Kind regards,
Travelstart Thank you for the revert.
Please note the following email was sent on 13 May, should you have not received it in your inbox, please check your junk mail or provide and alternative email address be responding to ***.
Kind Regards,
Melissa
Melissa
Travelstart's reply26 May 2022, 14:37
Official
Hi Dan,
Thank you for the revert.
Please note the following email was sent on 13 May, should you have not received it in your inbox, please check your junk mail or provide and alternative email address be responding to ***.
Dear Stellenbosch BOSMAN,
We have received your inquiry about a refund for your booking from CPT to CPT (MULTI_CITY) flights in booking ZA***9 for passengers:
1. Ms DANELLE BOSMAN
2. Mr DANIEL BOSMAN
3. Ms LIAME BOSMAN
4. Ms ZELDA BOSMAN
We can apply for a refund but no guarantee as the tickets are expired.
The airline will require the below documents.
Copies of the passports of each passenger
The banking details to which the refund should be paid on an official bank letterhead(not bank statement.)
Copy of passport of account holder should it be different to the passengers.
Kindly send all the above documents to ***
Once all the supporting documents has been received we will proceed with the refund application.
The refund can take 12-18 weeks, however, due to the current worldwide crisis, significant delays in the refund process should be expected.
Please do not hesitate to contact us should you have any further queries
Kind regards,
Travelstart Thank you for the revert.
Please note the following email was sent on 13 May, should you have not received it in your inbox, please check your junk mail or provide and alternative email address be responding to ***.
Kind Regards,
Melissa
Melissa