YM
Yazeed M
1 reviews | Active since May 2012
17 May 2022, 12:35
Pathetically poor & inefficient Customer Service!
Pathetically poor & inefficient Customer Service!
I have spent in excess of 4 hours on calls waiting in line to speak to an agent but the calls keep dropping without me speaking to anyone. In addition, i have sent numerous emails for assistance but nothing.
Helpful (0)
Replies (7)0
Replies (7)
Travelstart's replyOfficial
18 May 2022, 17:32Hi Yazeed,
Thank you for reaching out to us. I have tried to call to no avail and left a voicemail.
I am very sorry that you had not been able to reach us and had not received assistance with the rebooking of the ticket. Please note no new dates has been provided and I would love to assist you in order to received the service you desired. Please advise when I may call to further assist.
Kind Regards,
Melissa
Thank you for reaching out to us. I have tried to call to no avail and left a voicemail.
I am very sorry that you had not been able to reach us and had not received assistance with the rebooking of the ticket. Please note no new dates has been provided and I would love to assist you in order to received the service you desired. Please advise when I may call to further assist.
Kind Regards,
Melissa
Travelstart's reply18 May 2022, 17:32
Official
Hi Yazeed,
Thank you for reaching out to us. I have tried to call to no avail and left a voicemail.
I am very sorry that you had not been able to reach us and had not received assistance with the rebooking of the ticket. Please note no new dates has been provided and I would love to assist you in order to received the service you desired. Please advise when I may call to further assist.
Kind Regards,
Melissa
Thank you for reaching out to us. I have tried to call to no avail and left a voicemail.
I am very sorry that you had not been able to reach us and had not received assistance with the rebooking of the ticket. Please note no new dates has been provided and I would love to assist you in order to received the service you desired. Please advise when I may call to further assist.
Kind Regards,
Melissa
YM
Yazeed M's updateReviewer Update
18 May 2022, 18:02Dear Melissa,
I have spent more than 6hrs on calls waiting to speak to someone in order to provide dates and times but to no avail.
I have been patiently waiting for a call from travel start for 2 days and after eventual someone decides to me outside of your office hours when I least expected it.
I am available anytime (24hrs), call and I will be waiting. And if I happen to miss the 1 call, have the courtesy to try 1 more time a few minutes later. I have wasted 6hrs of my time and money on calls waiting to speak to someone for assistance so another call won't hurt. Alternatively, please provide me with your direct line or contact details and I will gladly call you.
Regards
Yazeed
I have spent more than 6hrs on calls waiting to speak to someone in order to provide dates and times but to no avail.
I have been patiently waiting for a call from travel start for 2 days and after eventual someone decides to me outside of your office hours when I least expected it.
I am available anytime (24hrs), call and I will be waiting. And if I happen to miss the 1 call, have the courtesy to try 1 more time a few minutes later. I have wasted 6hrs of my time and money on calls waiting to speak to someone for assistance so another call won't hurt. Alternatively, please provide me with your direct line or contact details and I will gladly call you.
Regards
Yazeed
YM
Yazeed M's update18 May 2022, 18:02
Reviewer Update
Dear Melissa,
I have spent more than 6hrs on calls waiting to speak to someone in order to provide dates and times but to no avail.
I have been patiently waiting for a call from travel start for 2 days and after eventual someone decides to me outside of your office hours when I least expected it.
I am available anytime (24hrs), call and I will be waiting. And if I happen to miss the 1 call, have the courtesy to try 1 more time a few minutes later. I have wasted 6hrs of my time and money on calls waiting to speak to someone for assistance so another call won't hurt. Alternatively, please provide me with your direct line or contact details and I will gladly call you.
Regards
Yazeed
I have spent more than 6hrs on calls waiting to speak to someone in order to provide dates and times but to no avail.
I have been patiently waiting for a call from travel start for 2 days and after eventual someone decides to me outside of your office hours when I least expected it.
I am available anytime (24hrs), call and I will be waiting. And if I happen to miss the 1 call, have the courtesy to try 1 more time a few minutes later. I have wasted 6hrs of my time and money on calls waiting to speak to someone for assistance so another call won't hurt. Alternatively, please provide me with your direct line or contact details and I will gladly call you.
Regards
Yazeed
Travelstart's replyOfficial
18 May 2022, 19:48Hi Yazeed,
Thank you for Reaching out to us.
I have called to no avail and left a voice message. I will call again during the next 24 hours to offer assistance as we have not received the dates you would wish to rebook the ticket too.
Kind Regards,
Melissa
Thank you for Reaching out to us.
I have called to no avail and left a voice message. I will call again during the next 24 hours to offer assistance as we have not received the dates you would wish to rebook the ticket too.
Kind Regards,
Melissa
Travelstart's reply18 May 2022, 19:48
Official
Hi Yazeed,
Thank you for Reaching out to us.
I have called to no avail and left a voice message. I will call again during the next 24 hours to offer assistance as we have not received the dates you would wish to rebook the ticket too.
Kind Regards,
Melissa
Thank you for Reaching out to us.
I have called to no avail and left a voice message. I will call again during the next 24 hours to offer assistance as we have not received the dates you would wish to rebook the ticket too.
Kind Regards,
Melissa
YM
Yazeed M's updateReviewer Update
18 May 2022, 22:41Melissa,
You tried calling me once and yes I got your message. Why can you not give me a time or let's schedule a time so that we can both ensure our availability? It's been over a week already that I have been seeking assistance?
Are you wanting me to give dates and routes over a public platform?
You tried calling me once and yes I got your message. Why can you not give me a time or let's schedule a time so that we can both ensure our availability? It's been over a week already that I have been seeking assistance?
Are you wanting me to give dates and routes over a public platform?
YM
Yazeed M's update18 May 2022, 22:41
Reviewer Update
Melissa,
You tried calling me once and yes I got your message. Why can you not give me a time or let's schedule a time so that we can both ensure our availability? It's been over a week already that I have been seeking assistance?
Are you wanting me to give dates and routes over a public platform?
You tried calling me once and yes I got your message. Why can you not give me a time or let's schedule a time so that we can both ensure our availability? It's been over a week already that I have been seeking assistance?
Are you wanting me to give dates and routes over a public platform?
YM
Yazeed M's updateReviewer Update
19 May 2022, 11:03Hi Melissa,
Please advise when you will be calling?
Please advise when you will be calling?
YM
Yazeed M's update19 May 2022, 11:03
Reviewer Update
Hi Melissa,
Please advise when you will be calling?
Please advise when you will be calling?
YM
Yazeed M's updateReviewer Update
19 May 2022, 20:38Melissa,
24hrs has come and gone & still no contact. BTW - since my original review I have wasted 3 more hours of my valuable time on the phone hoping to talk to someone at Travelstart but your line keeps dropping on me after 30-50min.
24hrs has come and gone & still no contact. BTW - since my original review I have wasted 3 more hours of my valuable time on the phone hoping to talk to someone at Travelstart but your line keeps dropping on me after 30-50min.
YM
Yazeed M's update19 May 2022, 20:38
Reviewer Update
Melissa,
24hrs has come and gone & still no contact. BTW - since my original review I have wasted 3 more hours of my valuable time on the phone hoping to talk to someone at Travelstart but your line keeps dropping on me after 30-50min.
24hrs has come and gone & still no contact. BTW - since my original review I have wasted 3 more hours of my valuable time on the phone hoping to talk to someone at Travelstart but your line keeps dropping on me after 30-50min.
Travelstart's replyOfficial
20 May 2022, 16:31Hi Yazeed,
Thank you for taking my call earlier today.
I confirmed Melissa would contact you back after 2pm as discussed.
I made contact just before 2pm, calling your wife to confirm one of our other Fares agents would be in contact to assist over the phone.
I have followed up and can see my colleague AK is in touch to assist over the phone.
Kind Regards,
Marcelle
Thank you for taking my call earlier today.
I confirmed Melissa would contact you back after 2pm as discussed.
I made contact just before 2pm, calling your wife to confirm one of our other Fares agents would be in contact to assist over the phone.
I have followed up and can see my colleague AK is in touch to assist over the phone.
Kind Regards,
Marcelle
Travelstart's reply20 May 2022, 16:31
Official
Hi Yazeed,
Thank you for taking my call earlier today.
I confirmed Melissa would contact you back after 2pm as discussed.
I made contact just before 2pm, calling your wife to confirm one of our other Fares agents would be in contact to assist over the phone.
I have followed up and can see my colleague AK is in touch to assist over the phone.
Kind Regards,
Marcelle
Thank you for taking my call earlier today.
I confirmed Melissa would contact you back after 2pm as discussed.
I made contact just before 2pm, calling your wife to confirm one of our other Fares agents would be in contact to assist over the phone.
I have followed up and can see my colleague AK is in touch to assist over the phone.
Kind Regards,
Marcelle