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Owen L
1 reviews | Active since Dec 2018
30 May 2022, 13:07
PATHETIC / ZERO SERVICE FROM TRAVELSTART
Beware this mob , their service is shocking , they tell you something then backtrack if you can get hold of them again . They promised a R2000 booking fee when Quatar cancelled due to COvid , that R2000 has now become R10000 although the listed fares have reduced . This means the rebooking fee is 90% of the original fare with the balance thrown away . Try find someone to answer a question is TOTALLY impossible , trying to get them to solve a problem is even worse .DEAL DIRECT WITH AIRLINE RATHER OR WITH A PROPER TRAVEL AGENT , AT LEAST YOU GET A RESPONSE !!!
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Replies (3)OL
Owen L's updateReviewer Update
31 May 2022, 08:59TRAVELSTART HAVE TO BE THE BIGGEST LIERS , WORST SERVICE , THEY CANT AND DONT RESPOND TO MESSAGES FOR A HUMAN TO CONTACT THEM. THEY ADVISE IN covid THAT THE AIRLINE AHD TO CANCEL THE ROUTE . THEY SAID THE TICKET CAN BE REFUNDED LESS THEIR CHARGE OF R2200 . THAT HAS SINCE CREPT UP TO R17000 .R1000 LESS THAT THE LISTED PRICE NOW . THE AIRLINE CANNOT HELP AS TRAVELSTART OWN THE BOOKING AND WONT RELEASE THE FARE .THESE ARE 2 STUDENTS WHO SAVED THEIR MONEY FOR A 21ST TRIP AND THEY HAVE BEEN ********** .TRAVELSTART DO NOT EVEN RESPOND TO HELLOPETER WHICH SHOWS THE LOW LEVEL OF ETHICS
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Owen L's update31 May 2022, 08:59
Reviewer Update
TRAVELSTART HAVE TO BE THE BIGGEST LIERS , WORST SERVICE , THEY CANT AND DONT RESPOND TO MESSAGES FOR A HUMAN TO CONTACT THEM. THEY ADVISE IN covid THAT THE AIRLINE AHD TO CANCEL THE ROUTE . THEY SAID THE TICKET CAN BE REFUNDED LESS THEIR CHARGE OF R2200 . THAT HAS SINCE CREPT UP TO R17000 .R1000 LESS THAT THE LISTED PRICE NOW . THE AIRLINE CANNOT HELP AS TRAVELSTART OWN THE BOOKING AND WONT RELEASE THE FARE .THESE ARE 2 STUDENTS WHO SAVED THEIR MONEY FOR A 21ST TRIP AND THEY HAVE BEEN ********** .TRAVELSTART DO NOT EVEN RESPOND TO HELLOPETER WHICH SHOWS THE LOW LEVEL OF ETHICS
Travelstart's replyOfficial
31 May 2022, 12:30Hi Oweb,
Thank you for reaching out to us
I am very sorry that there has been a delay with the response and have tried to locate the booking to further assist. Please can you drop me an email on *** for further update and assistance.
Kind Regards,
Melissa
Thank you for reaching out to us
I am very sorry that there has been a delay with the response and have tried to locate the booking to further assist. Please can you drop me an email on *** for further update and assistance.
Kind Regards,
Melissa
Travelstart's reply31 May 2022, 12:30
Official
Hi Oweb,
Thank you for reaching out to us
I am very sorry that there has been a delay with the response and have tried to locate the booking to further assist. Please can you drop me an email on *** for further update and assistance.
Kind Regards,
Melissa
Thank you for reaching out to us
I am very sorry that there has been a delay with the response and have tried to locate the booking to further assist. Please can you drop me an email on *** for further update and assistance.
Kind Regards,
Melissa
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Owen L's updateReviewer Update
31 May 2022, 12:59Ok so Melissa’s e-mail is blocked so I try phone . THE OPERATOR VOICE MESSAGES SAYS I WILL BE ATTENDED TO IN 30minutes , ALL THE COMPLAINTS NO DOUBT
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Owen L's update31 May 2022, 12:59
Reviewer Update
Ok so Melissa’s e-mail is blocked so I try phone . THE OPERATOR VOICE MESSAGES SAYS I WILL BE ATTENDED TO IN 30minutes , ALL THE COMPLAINTS NO DOUBT