1 reviews | Active since Dec 2018
Pathetic TravelStart
I am utterly fed up and dissapointed in Travestart. I booked my tickets on the 21st of October by mistake I selected the wrong date for my return tickets, within an hour i realised the error that i made and immediatley canceled and contacted travel start and assured me i will get my full refund. Till today 19 October 2018 i still have not recieved my refund. U have been calling non stop and emailing them to no avail. One lady told me i should wait 7 days... i waited! Second lady i spoke to said i must wait 21 days... i wait but still NOTHING. The last call i made one of the consultant said they will call me back and still... NOTHING. Its funny how quickly they are to deduct the funds from ones account but it is taking soo long for a simple refund. I work hard for my money and i am definetly not going to throw +R3200 down the drain. Im so disgusted of the situation that i have no assurance that im getting my refund back. I am sick and tired. They have no sense of urgency and im wondering how they balance their books when they still have money that doesnt beling to them. I will never recommend anybody to use travel start after this odeal. They have lost my trust!!!
Mandisa Nzimande,
We have checked your booking and can see that the sale of the ticket was not registered to the airline because you requested us to cancel the booking on the same day it was made. This means the funds would not have shown on your account as a refund , but your balance in your account would be adjusted by your bank directly.
We can however contact our merchant bank to ask them to check if there is still an outstanding pending authorization on your account which would be the only other reason why the funds have not been adjusted by your bank. I would please ask that you send a copy of your bank statement to *** so that this can be investigated and proper feedback given to you.
We are very sorry for the inconvenience caused in this instance.
One of our consultants will also contact you on the number provided shortly.
Kind regards,
***nor at Travelstart
Mandisa Nzimande,
We have checked your booking and can see that the sale of the ticket was not registered to the airline because you requested us to cancel the booking on the same day it was made. This means the funds would not have shown on your account as a refund , but your balance in your account would be adjusted by your bank directly.
We can however contact our merchant bank to ask them to check if there is still an outstanding pending authorization on your account which would be the only other reason why the funds have not been adjusted by your bank. I would please ask that you send a copy of your bank statement to *** so that this can be investigated and proper feedback given to you.
We are very sorry for the inconvenience caused in this instance.
One of our consultants will also contact you on the number provided shortly.
Kind regards,
***nor at Travelstart