Pathetic Travel Agent offer no support to their client.

Item: Travelstart
Rating: 1
Author: visserfj V

I bought 2 flexible tickets from Mos*** to Cape Town to fly on the 24th of Feb 2022 on Travelstart ref ZA ***0. When we arrived at Simferopol we find that it was closed and all flights were canceled. I have luckily proof of that. That same afternoon I cancel our tickets from Mos*** to CPT and as it were Flexi tickets I would be able to use it when we reach Mos*** and rebook. Unfortunately, Ethiopian airlines decided not to fly from Mos*** due to the war with Ukraine that started on the 24th of Feb. If they do not fly anymore, then Travalstart was supposed to honor the agreement of the flexible dates and give my money back. That is why I pay more for this ticket in the 1st place but now Travelstart does not give the money back and spoil my holiday as I have a shortage of about R20 000 that I am entitled to. I bought 2 other tickets from a different airline although the message from Travelstart said there are no flights from any airline available. Travelstart communicates very slowly and asks for more time with no results. We went through a lot of trauma and Travelstart sees its chance to put more salt in the wounds and make it worse for us.....shame on you!! This is my last effort to sort out this matter else it will be legal action or consumer protector.

Helpful (0)

Replies (2)

Travelstart's replyOfficial

31 Mar 2022, 13:59

Hi Floris,

Thank you for reaching out to us.

I have checked the booking and can see that the refund application was actioned with the airline for the amount of R 18516.80 which is less the airline admin fee. Please note as per the T&Cs on our website, which is present on every page. Please note that we do advise that the Service fees and products are nonrefundable, furthermore advising that the flight booking is a contractual agreement and that when purchasing flight tickets all sponsors and passengers agree that they accept and understand the information supp****.

Kind Regards,
Melissa

Travelstart's reply31 Mar 2022, 13:59

Official

visserfj V's updateReviewer Update

04 Apr 2022, 01:38

I got the refund for the unused tickets and am grateful to the person/s who worked on the case to speed up the refund and rescue my holiday. A great thank you to these people. In general, Travelstart should improve and speed up their communication with their clients and many problems could be avoided. When reading the complaints I understand that a telephone service where someone can answer would make such a difference to the service and satisfy customer's needs to get help with problems.

visserfj V's update04 Apr 2022, 01:38

Reviewer Update