Pathetic Stinking Service

Booked a return from flight from Jhb to Durban on the 06 August 2021 Jhb flight confirmed schedule departure time was 14h30 when I arrived at the airport at 13h00 checking in I was told the plane was leaving at 13h35 did Travelstart notify me?Noo! upon enquiring about the return flight which is Kulula I was told by the people at the OR Tambo that I will be stranded at Durban because Kulula flights are suspended until the 2nd September still no communication from Travelstart. Travelstart are quick to take peoples money but unable to communicate to customers please make sure that I get a refund for the trip that never materialized