RR
Rob R
1 reviews | Active since Oct 2019
30 Jul 2021, 13:54
Pathetic service when things are urgent
I have been trying to rebook flights - as a result of cancelled flights due to COVID- through travel start. What organization has whattsapp as the only means of correspondence- no one ever replies and the response is " we will get back to you". Its been 4 days now and no one has reverted. I further filled in the contact sheet on the website and again it mentioned that someone would revert- to date not a soul It just pathetic and very disappointing that there is such bad service from a company that i have used often. Could someone please revert
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Travelstart's replyOfficial
31 Jul 2021, 11:05Hi Rob,
Thanks for reaching out and sorry to hear you have been struggling to reach the team.
Due to Covid we are receiving high volumes of booking queries, with many customers trying to get assistance, for this reason there might be a delay in responding to your Whatsapp query.
However please be assured we have all agents assisting and responding to all our customers reaching out to us as quickly as efficiently as possible.
We have made the following options available to our customer to reach us on:
1. Online contact form: https://www.travelstart.co.za/lp/contact-us
2. Via email: help @ travelstart . com
3. Whatsapp service which can also be found on our contact us page.
All of the above options are provided to our customers on our "Contact Us Page"
I have called you on the number provided and left a message. I will call again shortly to provide you with the options BA are making available to their passengers.
Kind Regards,
Marcelle
Thanks for reaching out and sorry to hear you have been struggling to reach the team.
Due to Covid we are receiving high volumes of booking queries, with many customers trying to get assistance, for this reason there might be a delay in responding to your Whatsapp query.
However please be assured we have all agents assisting and responding to all our customers reaching out to us as quickly as efficiently as possible.
We have made the following options available to our customer to reach us on:
1. Online contact form: https://www.travelstart.co.za/lp/contact-us
2. Via email: help @ travelstart . com
3. Whatsapp service which can also be found on our contact us page.
All of the above options are provided to our customers on our "Contact Us Page"
I have called you on the number provided and left a message. I will call again shortly to provide you with the options BA are making available to their passengers.
Kind Regards,
Marcelle
Travelstart's reply31 Jul 2021, 11:05
Official
Hi Rob,
Thanks for reaching out and sorry to hear you have been struggling to reach the team.
Due to Covid we are receiving high volumes of booking queries, with many customers trying to get assistance, for this reason there might be a delay in responding to your Whatsapp query.
However please be assured we have all agents assisting and responding to all our customers reaching out to us as quickly as efficiently as possible.
We have made the following options available to our customer to reach us on:
1. Online contact form: https://www.travelstart.co.za/lp/contact-us
2. Via email: help @ travelstart . com
3. Whatsapp service which can also be found on our contact us page.
All of the above options are provided to our customers on our "Contact Us Page"
I have called you on the number provided and left a message. I will call again shortly to provide you with the options BA are making available to their passengers.
Kind Regards,
Marcelle
Thanks for reaching out and sorry to hear you have been struggling to reach the team.
Due to Covid we are receiving high volumes of booking queries, with many customers trying to get assistance, for this reason there might be a delay in responding to your Whatsapp query.
However please be assured we have all agents assisting and responding to all our customers reaching out to us as quickly as efficiently as possible.
We have made the following options available to our customer to reach us on:
1. Online contact form: https://www.travelstart.co.za/lp/contact-us
2. Via email: help @ travelstart . com
3. Whatsapp service which can also be found on our contact us page.
All of the above options are provided to our customers on our "Contact Us Page"
I have called you on the number provided and left a message. I will call again shortly to provide you with the options BA are making available to their passengers.
Kind Regards,
Marcelle