MN
Mary N
1 reviews | Active since Mar 2019
02 Dec 2020, 12:55
Pathetic service !!!!! unhappy and very angry client!!!
Worst experience ever, they never answer their phone. i book a flight two weeks back and i want to change my dates and destination. firstly they refuse to refund me. secondly they refuse to help me to change my dates and destination. NO ONE is willing to assist me. i want my money back!!!!!
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Travelstart's replyOfficial
02 Dec 2020, 15:31Hi there Mary
Thank you so much for taking the time to provide us with your feedback and for taking my call earlier.
As discussed telephonically I have sent you all your options for your flights, I would just like to reiterate that we are bound by the rules of the airlines on all tickets.
Whenever you are ready please reply to the second email I have sent ,that will go directly to the amendments Team who will look into your requests.
I do apologize for the frustrations caused and I thank you for allowing me the opportunity to assist.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you so much for taking the time to provide us with your feedback and for taking my call earlier.
As discussed telephonically I have sent you all your options for your flights, I would just like to reiterate that we are bound by the rules of the airlines on all tickets.
Whenever you are ready please reply to the second email I have sent ,that will go directly to the amendments Team who will look into your requests.
I do apologize for the frustrations caused and I thank you for allowing me the opportunity to assist.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Travelstart's reply02 Dec 2020, 15:31
Official
Hi there Mary
Thank you so much for taking the time to provide us with your feedback and for taking my call earlier.
As discussed telephonically I have sent you all your options for your flights, I would just like to reiterate that we are bound by the rules of the airlines on all tickets.
Whenever you are ready please reply to the second email I have sent ,that will go directly to the amendments Team who will look into your requests.
I do apologize for the frustrations caused and I thank you for allowing me the opportunity to assist.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you so much for taking the time to provide us with your feedback and for taking my call earlier.
As discussed telephonically I have sent you all your options for your flights, I would just like to reiterate that we are bound by the rules of the airlines on all tickets.
Whenever you are ready please reply to the second email I have sent ,that will go directly to the amendments Team who will look into your requests.
I do apologize for the frustrations caused and I thank you for allowing me the opportunity to assist.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart