PI
P I
1 reviews | Active since May 2018
24 Jul 2021, 15:20
PATHETIC SERVICE ONCE AGAIN FROM TRAVELSTART
I submitted a claim for a refund because British Airways cancelled all flights in July on 6 JULY and still haven't heard or being refunded
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Replies (3)0
Replies (3)
Travelstart's replyOfficial
25 Jul 2021, 09:34Hi Reuben, thank you for reaching out to us.
I have checked the booking and can see that the request had been received for the cancellation. Our team is currently working on the booking and will be in contact either via call or email.
Wishing you a good day further.
Kind Regards,
Melissa
I have checked the booking and can see that the request had been received for the cancellation. Our team is currently working on the booking and will be in contact either via call or email.
Wishing you a good day further.
Kind Regards,
Melissa
Travelstart's reply25 Jul 2021, 09:34
Official
Hi Reuben, thank you for reaching out to us.
I have checked the booking and can see that the request had been received for the cancellation. Our team is currently working on the booking and will be in contact either via call or email.
Wishing you a good day further.
Kind Regards,
Melissa
I have checked the booking and can see that the request had been received for the cancellation. Our team is currently working on the booking and will be in contact either via call or email.
Wishing you a good day further.
Kind Regards,
Melissa
Travelstart's replyOfficial
25 Jul 2021, 11:03Good day Reuben Ihlenfeldt
Thank you for your bringing this to our attention and for taking the time to provide us with your feedback.
I firstly need to apologize for the delay in response from our refunds Team. With the cancellation of all BA flights and lockdown restrictions causing more cancellations for more airlines, our Refunds team has been inundated with Refund queries.
The quote for the refundable value has now been sent off to your email address, upon your confirmation our refunds team will do the application to the airline.
Thank you kindly for your patience in this process.
Best Regards
Lee-Anne
Thank you for your bringing this to our attention and for taking the time to provide us with your feedback.
I firstly need to apologize for the delay in response from our refunds Team. With the cancellation of all BA flights and lockdown restrictions causing more cancellations for more airlines, our Refunds team has been inundated with Refund queries.
The quote for the refundable value has now been sent off to your email address, upon your confirmation our refunds team will do the application to the airline.
Thank you kindly for your patience in this process.
Best Regards
Lee-Anne
Travelstart's reply25 Jul 2021, 11:03
Official
Good day Reuben Ihlenfeldt
Thank you for your bringing this to our attention and for taking the time to provide us with your feedback.
I firstly need to apologize for the delay in response from our refunds Team. With the cancellation of all BA flights and lockdown restrictions causing more cancellations for more airlines, our Refunds team has been inundated with Refund queries.
The quote for the refundable value has now been sent off to your email address, upon your confirmation our refunds team will do the application to the airline.
Thank you kindly for your patience in this process.
Best Regards
Lee-Anne
Thank you for your bringing this to our attention and for taking the time to provide us with your feedback.
I firstly need to apologize for the delay in response from our refunds Team. With the cancellation of all BA flights and lockdown restrictions causing more cancellations for more airlines, our Refunds team has been inundated with Refund queries.
The quote for the refundable value has now been sent off to your email address, upon your confirmation our refunds team will do the application to the airline.
Thank you kindly for your patience in this process.
Best Regards
Lee-Anne
PI
P I's updateReviewer Update
26 Jul 2021, 09:30UNBELIEVABLE BAD SERVICE.
I took you 1 second to subtract the money from my account to pay for the ticket I booked with you.
It took you 3 THREE weeks to respond to a CANCELLATION REQUEST I put on you WEBSITE, ONLY AFTER I COMPLAINED ON HELLOPETER.
I took you 1 second to subtract the money from my account to pay for the ticket I booked with you.
It took you 3 THREE weeks to respond to a CANCELLATION REQUEST I put on you WEBSITE, ONLY AFTER I COMPLAINED ON HELLOPETER.
NOW, according to your E-mail “Refunds usually take 10-24 weeks!!!!!!!!!! to be finalised i.e. for funds to reflect on your credit card or bank account but due to the current situation, please expect significant delays in processing on the airline's side.
PI
P I's update26 Jul 2021, 09:30
Reviewer Update
UNBELIEVABLE BAD SERVICE.
I took you 1 second to subtract the money from my account to pay for the ticket I booked with you.
It took you 3 THREE weeks to respond to a CANCELLATION REQUEST I put on you WEBSITE, ONLY AFTER I COMPLAINED ON HELLOPETER.
I took you 1 second to subtract the money from my account to pay for the ticket I booked with you.
It took you 3 THREE weeks to respond to a CANCELLATION REQUEST I put on you WEBSITE, ONLY AFTER I COMPLAINED ON HELLOPETER.
NOW, according to your E-mail “Refunds usually take 10-24 weeks!!!!!!!!!! to be finalised i.e. for funds to reflect on your credit card or bank account but due to the current situation, please expect significant delays in processing on the airline's side.