Pathetic Service, NO customer service whatsoever!!

Incompetence… last night my husband received a call from Travelstart after posting a review on HelloPeter. The lady who assisted was very helpful and we finally had a solution to the issue. However thereafter we were emailed a link to make payment in order to confirm the changed flight. A notice on the page then indicated that it can take a few hours to received the email with the e-ticket but that it will be received before midnight. I have a screenshot of this. It is now 10am and the payment has not been processed nor has the email been sent??? We have sent numerous emails and WhatsApp’s but no response - we are running out of time and if the flight is sold out we will have another issue on our hands!! In the meantime I had booked the same flight that my husband was changing to so that we would be on the same flight. Now we don’t know if this will happen as we have received no confirmation????? I will never be using Travelstart in the future as it is impossible to get answers and speak to a human being on the phone! We have to use WhatsApp and emails and go from pillar to post and still nothing gets resolved!!!

On top of it all we were told that we would receive a mail confirming that a refund will be processed on my first ticket and are still waiting!! Beyond frustrated!!