Pathetic service in the travel Industry

The worst experience of my life 2 yers apart. Booked pre Covid and what a mission to get a refund/ voucher from them for BA. Eventually told i can rebook later and just pay in the difference. I have now been trying since Monday to get a ticket for tomorrow ( Sunday) to Durban and it's almost impossible. Can't talk to anyone and the services they offer on their site are pathetic to say the least. Stop blaming Covid Travelstart and offer a service to paying customers. I definitely won't be using you again. Pathetic is all i can say.