Pathetic service, I mean NO service!

My grans flight was canceled and we were not notified. My gran (86 years old) was suppose to depart London Heathrow (20 July 2022) at 19:05. The British Airways check in desk told her the ticket was canceled due to a rescheduled flight which was refunded back to Travelstart and Travelstart never rebooked it. Which means Travelstart just took our money.

We were not notified about this reschedule and issued another ticket. There was another flight at 21:25 20 July 2022 which she could have been on. Now she has to travel to a hotel for another few nights until they sort it out, if they ever do. There has been no correspondence and we sit on the phone lines for hours only for the call to drop and we have to restart the call. This is really pathetic service and is especially bad when its done to an elderly person (86)!

Travelstart is quick to take money but don’t offer a service.