FP
Flash P
1 reviews | Active since Apr 2022
06 Apr 2022, 12:41
Pathetic service from Travelstart
This company shouldn't even get one star. The customer service is absolutely atrocious! I've tried to change the date of a flight booked in March, this process has taken 3 days already, and still no luck. I am currently on hold for more than an hour, absolutely pathetic! Besides the fact that the new flight is more than R700 cheaper, Travelstart still has the audacity to charge an extra R243.00 for the new flight, only to see when the payment link was sent i was charged R332.00. Even though payment was made immediately I'm still waiting for any notification as to if this change has been processed. Absolutely pathetic.
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Travelstart's replyOfficial
13 Apr 2022, 11:01Good Day,
Thank you for reaching out and taking the time to share your concerns with us.
We do apologise for the holding time with trying to get through to one of our call center agents.
With many customers needing assistance the team are receiving high volumes of booking queries and trying to assist as quickly and efficiently as possible.
Looking at your booking I see you you reached out on the 4th April and a payment link for the change was emailed the following day.
We received payment that day and the ticket was issued and email 6th April.
Regarding doing a date change to a flight, Travelstart is a registered third party supplier and acts as a search engine for good fares between the airline and the passenger. As Travelstart acts as an agent for the airline we are governed by all airlines rules and regulations and need to quote according to the airlines policy.
The fares and taxes quoted are those of the airline. The Airline rules are that we can only rebook to the same or the next higher available fare, they do not allow passengers to downgrade the tickets unfortunately.
Once a ticket is purchased the fare restrictions become applicable. So even a day later should a passenger need to do a change and a cheaper fare becomes available our amendments team are not permitted to downsell should a cheaper fare become available. They need to adhere and take the fare restrictions into consideration when making changes, as the difference in fare and
So should you search online and find a cheaper fare the airline will not permit us to downsell.
I see you have since received your e-ticket.
Thank you for your feedback which we do appreciate.
Wishing you a lovely day further.
Kind Regards,
Marcelle
Thank you for reaching out and taking the time to share your concerns with us.
We do apologise for the holding time with trying to get through to one of our call center agents.
With many customers needing assistance the team are receiving high volumes of booking queries and trying to assist as quickly and efficiently as possible.
Looking at your booking I see you you reached out on the 4th April and a payment link for the change was emailed the following day.
We received payment that day and the ticket was issued and email 6th April.
Regarding doing a date change to a flight, Travelstart is a registered third party supplier and acts as a search engine for good fares between the airline and the passenger. As Travelstart acts as an agent for the airline we are governed by all airlines rules and regulations and need to quote according to the airlines policy.
The fares and taxes quoted are those of the airline. The Airline rules are that we can only rebook to the same or the next higher available fare, they do not allow passengers to downgrade the tickets unfortunately.
Once a ticket is purchased the fare restrictions become applicable. So even a day later should a passenger need to do a change and a cheaper fare becomes available our amendments team are not permitted to downsell should a cheaper fare become available. They need to adhere and take the fare restrictions into consideration when making changes, as the difference in fare and
So should you search online and find a cheaper fare the airline will not permit us to downsell.
I see you have since received your e-ticket.
Thank you for your feedback which we do appreciate.
Wishing you a lovely day further.
Kind Regards,
Marcelle
Travelstart's reply13 Apr 2022, 11:01
Official
Good Day,
Thank you for reaching out and taking the time to share your concerns with us.
We do apologise for the holding time with trying to get through to one of our call center agents.
With many customers needing assistance the team are receiving high volumes of booking queries and trying to assist as quickly and efficiently as possible.
Looking at your booking I see you you reached out on the 4th April and a payment link for the change was emailed the following day.
We received payment that day and the ticket was issued and email 6th April.
Regarding doing a date change to a flight, Travelstart is a registered third party supplier and acts as a search engine for good fares between the airline and the passenger. As Travelstart acts as an agent for the airline we are governed by all airlines rules and regulations and need to quote according to the airlines policy.
The fares and taxes quoted are those of the airline. The Airline rules are that we can only rebook to the same or the next higher available fare, they do not allow passengers to downgrade the tickets unfortunately.
Once a ticket is purchased the fare restrictions become applicable. So even a day later should a passenger need to do a change and a cheaper fare becomes available our amendments team are not permitted to downsell should a cheaper fare become available. They need to adhere and take the fare restrictions into consideration when making changes, as the difference in fare and
So should you search online and find a cheaper fare the airline will not permit us to downsell.
I see you have since received your e-ticket.
Thank you for your feedback which we do appreciate.
Wishing you a lovely day further.
Kind Regards,
Marcelle
Thank you for reaching out and taking the time to share your concerns with us.
We do apologise for the holding time with trying to get through to one of our call center agents.
With many customers needing assistance the team are receiving high volumes of booking queries and trying to assist as quickly and efficiently as possible.
Looking at your booking I see you you reached out on the 4th April and a payment link for the change was emailed the following day.
We received payment that day and the ticket was issued and email 6th April.
Regarding doing a date change to a flight, Travelstart is a registered third party supplier and acts as a search engine for good fares between the airline and the passenger. As Travelstart acts as an agent for the airline we are governed by all airlines rules and regulations and need to quote according to the airlines policy.
The fares and taxes quoted are those of the airline. The Airline rules are that we can only rebook to the same or the next higher available fare, they do not allow passengers to downgrade the tickets unfortunately.
Once a ticket is purchased the fare restrictions become applicable. So even a day later should a passenger need to do a change and a cheaper fare becomes available our amendments team are not permitted to downsell should a cheaper fare become available. They need to adhere and take the fare restrictions into consideration when making changes, as the difference in fare and
So should you search online and find a cheaper fare the airline will not permit us to downsell.
I see you have since received your e-ticket.
Thank you for your feedback which we do appreciate.
Wishing you a lovely day further.
Kind Regards,
Marcelle