CG
Conrad G
1 reviews | Active since May 2022
02 May 2022, 14:44
Pathetic service from Travelstart
Pathetic service from Travelstart. Booked my daugther on a flight from Cape Town to Johannesburg reference ZA***5. When she arrived at the airport she was informed that she is on a waiting list- no flights with SA Airlink today or tomorrow. Had to book a flight with another airline for tomorrow (at more than three times the cost). Contacted Airlink customer support. They told me I must contact travelstart since they made the booking and they placed her on the waiting list. Called travelstart customer centre- waiting time to be assisted indicated 3 minutes. After 20 minutes I gave up. I demand my money back due to non delivery of services.
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Travelstart's replyOfficial
04 May 2022, 17:39Hi Conrad,
For reaching out to us. Please note that I have checked the booking and can see that we have sent the below email on the 12 April advising the airline cancelled their schedule.
Travelstart-Itinerary changes for QNOFDXFor reaching out to us. Please note that I have checked the booking and can see that we have sent the below email on the 12 April advising the airline cancelled their schedule.
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Travelstart-Itinerary changes<***>
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Apr 12, 2022, 7:23:35 AM
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Hi there,
Please be advised that the airline has made a schedule change to your trip and one (or more) of your upcoming flights has either been affected by a significant time change to the original departure or arrival time or has been cancelled.
If your flight is within the next 72hrs and you intend to still travel within this period, please contact the airline directly for rebooking options. If you are not intending to travel please make contact before the original flights depart.
Please go onto the airline website to view these details using the airline reference found on your e-ticket. Alternatively, you can contact Travelstart on the below.
Bookings made on South African site :https://www.travelstart.co.za/lp/contact-us
Bookings made on Nigerian site : https://www.travelstart.com.ng/lp/contact-us
Bookings made on Middle eastern site: https://www.travelstart.co.za/lp/contact-us
Kind Regards
Travelstart
We are unable to contact passengers who have changes in their schedules as we are an online agency and issue flights on many airlines, thus it is not possible to action calls regarding changes in schedules. Please note that the refund quoted is as per Airlink conditions as the airline only refunds in case of hospitalization and do not refund should they have a change in their schedule.
The booking is kept as a credit until 30 June 2022 and any difference in fare and taxes would have to be collected including the admin fee at the time of rebooking.
Please revert via the client contact form to request further assistance https://www.travelstart.co.za/lp/contact-us
Kind Regards,
Melissa Eksteen
Travelstart's reply04 May 2022, 17:39
Official
Hi Conrad,
For reaching out to us. Please note that I have checked the booking and can see that we have sent the below email on the 12 April advising the airline cancelled their schedule.
Travelstart-Itinerary changes for QNOFDXFor reaching out to us. Please note that I have checked the booking and can see that we have sent the below email on the 12 April advising the airline cancelled their schedule.
Skip to first unread message
Subscribe
Travelstart-Itinerary changes<***>
unread,
Apr 12, 2022, 7:23:35 AM
to ***
Hi there,
Please be advised that the airline has made a schedule change to your trip and one (or more) of your upcoming flights has either been affected by a significant time change to the original departure or arrival time or has been cancelled.
If your flight is within the next 72hrs and you intend to still travel within this period, please contact the airline directly for rebooking options. If you are not intending to travel please make contact before the original flights depart.
Please go onto the airline website to view these details using the airline reference found on your e-ticket. Alternatively, you can contact Travelstart on the below.
Bookings made on South African site :https://www.travelstart.co.za/lp/contact-us
Bookings made on Nigerian site : https://www.travelstart.com.ng/lp/contact-us
Bookings made on Middle eastern site: https://www.travelstart.co.za/lp/contact-us
Kind Regards
Travelstart
We are unable to contact passengers who have changes in their schedules as we are an online agency and issue flights on many airlines, thus it is not possible to action calls regarding changes in schedules. Please note that the refund quoted is as per Airlink conditions as the airline only refunds in case of hospitalization and do not refund should they have a change in their schedule.
The booking is kept as a credit until 30 June 2022 and any difference in fare and taxes would have to be collected including the admin fee at the time of rebooking.
Please revert via the client contact form to request further assistance https://www.travelstart.co.za/lp/contact-us
Kind Regards,
Melissa Eksteen