WN
Wanda N
1 reviews | Active since Jun 2015
08 Jan 2021, 14:17
Pathetic Service from Travelstart.
Travelstart cancelled my entire booking after I was assured that only one passenger’s booking will be cancelled. Now they don’t respond on their online chats nor to my emails. Their phones no longer work. And the departure date is approaching. What kind of service is this?
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Replies (1)
Travelstart's replyOfficial
08 Jan 2021, 17:03Good day
Thank you for taking the time to provide us with your feedback.
I am really sorry to hear that you have been struggling to get hold of something . I have had a look at your booking and can confirm that the refunds team is handling the matter regarding the confusion.
I have sent you a separate email with the contactable details for the refunds team. They will be in contact with you as soon as they have a outcome.
We do apologize for the delay and the confusion , but be assured that our team is working on this matter.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you for taking the time to provide us with your feedback.
I am really sorry to hear that you have been struggling to get hold of something . I have had a look at your booking and can confirm that the refunds team is handling the matter regarding the confusion.
I have sent you a separate email with the contactable details for the refunds team. They will be in contact with you as soon as they have a outcome.
We do apologize for the delay and the confusion , but be assured that our team is working on this matter.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Travelstart's reply08 Jan 2021, 17:03
Official
Good day
Thank you for taking the time to provide us with your feedback.
I am really sorry to hear that you have been struggling to get hold of something . I have had a look at your booking and can confirm that the refunds team is handling the matter regarding the confusion.
I have sent you a separate email with the contactable details for the refunds team. They will be in contact with you as soon as they have a outcome.
We do apologize for the delay and the confusion , but be assured that our team is working on this matter.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you for taking the time to provide us with your feedback.
I am really sorry to hear that you have been struggling to get hold of something . I have had a look at your booking and can confirm that the refunds team is handling the matter regarding the confusion.
I have sent you a separate email with the contactable details for the refunds team. They will be in contact with you as soon as they have a outcome.
We do apologize for the delay and the confusion , but be assured that our team is working on this matter.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart