Pathetic Service Delivery

<p>Hi,</p> <p>I booked a oneway ticket for 3 adults and 1 child from chennai to cape town for 14th Dec. Due to unavoidable circumstances, i had to change my ticket to the following week some date (19/20/21 dec). I have been requesting this for a week now. They said, they can't change these tickets via phone. They advise to send an email. Every time i send then email, they take more than 48 hours to respond and finally come back to you with half-cooked information. </p> <p>Yesterday i waited more than 45 minutes to connect them on phone on their customer care number ********** 278. I couldn't get hold of them. 45 minutes waiting in the queue is not a joke. Finally i disconnected the call out of frustration. Until this point, i couldn't manage to change my ticket.</p> <p>This will be my first and last dealing with travelstart. I will never ever book tickets with them again and i will volunterly advise all my friends and my contacts not to deal with travelstart!!! Believe me, its a serious pain!</p> <p> </p> <p> </p>