Pathetic service!!

I have been trying to rebook a flight that was cancelled by the airline. My flight was booked for December 2021.

I booked 6 tickets with Emirates, via Travelstart.

I have been trying to rebook my flights every single day since 20 January.

Up until now, they have been giving me the run around of note. They told me I will receive my new booking tickets before I depart. Are you joking?? I must wait till April for my new tickets??

Not only has their service been shocking but they are also ***** as hell.

They initially wanted to charge me around R3500 extra per ticket to rebook. When I asked them what is that fare based on - they didn’t respond.

When I asked them again, they dropped the fare to around R1500 per ticket. I asked them for a breakdown. They were charging me R1000 per person for “no show charge”. I didn’t not show up for my flight, emirates cancelled my flight and borders were closed??

I have been asking for the head office or managers contact details on numerous occasions. 90% of the time, they ignore me. The other 10% of the time, they tell me their lines are down.

This is so frustrating and unacceptable. I will NEVER use Travelstart ever again. Disgusting, pathetic service!!

I wish I could just rebook with another agency but they have more than 40k of mine!

They’re more than happy to take your money but when it’s time to offer their services, they’re almost non-existent!!

I am STILL waiting for my new tickets for my family of 6!!