AK
Asad K
1 reviews | Active since Apr 2020
29 Apr 2020, 13:15
Pathetic service and respect for customers
Lodged a refund request on the 25/03 After weekly follow up mails, First Constructive feedback RE refund is on 21/04. with a quote. That’s 1 month turnaround time to revert to an email. Ever since then they have deliberately been ignoring my mails for the admin fee link for payment. It’s shocking that a corporate that says they are working from home cannot revert to mails.. How can we hold them accountable for such shocking service.. no/delayed responses to delay refund payments???
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Replies (2)
Travelstart's replyOfficial
29 Apr 2020, 13:35 Good afternoon Asad
Thank you for your feedback and we are sorry to hear you are not pleased with the way your booking and query has been dealt with. We do apologise for the frustration caused and for you not getting responses to your emails immediately.
Your booking and query has been escalated and your invoice and payment link should be sent to you before close of business today. Once again, we do apologise for the stress and inconvenience caused.
Kind regards,
The Travelstart Team
Thank you for your feedback and we are sorry to hear you are not pleased with the way your booking and query has been dealt with. We do apologise for the frustration caused and for you not getting responses to your emails immediately.
Your booking and query has been escalated and your invoice and payment link should be sent to you before close of business today. Once again, we do apologise for the stress and inconvenience caused.
Kind regards,
The Travelstart Team
Travelstart's reply29 Apr 2020, 13:35
Official
Good afternoon Asad
Thank you for your feedback and we are sorry to hear you are not pleased with the way your booking and query has been dealt with. We do apologise for the frustration caused and for you not getting responses to your emails immediately.
Your booking and query has been escalated and your invoice and payment link should be sent to you before close of business today. Once again, we do apologise for the stress and inconvenience caused.
Kind regards,
The Travelstart Team
Thank you for your feedback and we are sorry to hear you are not pleased with the way your booking and query has been dealt with. We do apologise for the frustration caused and for you not getting responses to your emails immediately.
Your booking and query has been escalated and your invoice and payment link should be sent to you before close of business today. Once again, we do apologise for the stress and inconvenience caused.
Kind regards,
The Travelstart Team
AK
Asad K's updateReviewer Update
29 Apr 2020, 15:46Mail received thanks Travelstart
I have subsequently followed through and completed the next steps ..,
Let’s wait and see how long this takes ...
I have subsequently followed through and completed the next steps ..,
Let’s wait and see how long this takes ...
AK
Asad K's update29 Apr 2020, 15:46
Reviewer Update
Mail received thanks Travelstart
I have subsequently followed through and completed the next steps ..,
Let’s wait and see how long this takes ...
I have subsequently followed through and completed the next steps ..,
Let’s wait and see how long this takes ...