Pathetic Service and No reply

I made a booking on the 22nd October, my mistake with the routing. Tried to change it immediately, but they had cancelled the ticket. Mandisa told me I would get a full refund less R100. No even 30min after that I had a heart attack and was admitted to ICU. Only my discharge, I found that Travelstart only refunded me R218 and then reversed it out of my account. The booking was on airlink who also refunded me R1415, I paid R2585 for the ticket. Which was also reversed. Totally disgusted by the service, will never use Travelstart again. What I was told and what they have done is 2 different things. SERVICE IS PATHETIC