JT
JOHN T
1 reviews | Active since Jun 2009
22 Apr 2020, 10:41
Pathetic service and disinterest
Cancelled flight booking in March and Travelstart confirmed in writing. Still no refund despite many commitments by Travelstart. They do not provide feedback and their standard line is that "we will follow up" or "we will escalate" Show no interest in assisting or resolving the problem
Helpful (0)
Replies (6)0
Replies (6)
Travelstart's replyOfficial
22 Apr 2020, 10:58Good day John
Thank you for taking the time to provide feedback on your flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.
Please be advised that someone from our team will be in contact as soon as possible regarding your query and concerns.
We do apologize for any inconvenience caused.
Kind regards,
The Travelstart Team
Thank you for taking the time to provide feedback on your flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.
Please be advised that someone from our team will be in contact as soon as possible regarding your query and concerns.
We do apologize for any inconvenience caused.
Kind regards,
The Travelstart Team
Travelstart's reply22 Apr 2020, 10:58
Official
Good day John
Thank you for taking the time to provide feedback on your flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.
Please be advised that someone from our team will be in contact as soon as possible regarding your query and concerns.
We do apologize for any inconvenience caused.
Kind regards,
The Travelstart Team
Thank you for taking the time to provide feedback on your flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.
Please be advised that someone from our team will be in contact as soon as possible regarding your query and concerns.
We do apologize for any inconvenience caused.
Kind regards,
The Travelstart Team
Travelstart's replyOfficial
22 Apr 2020, 14:02Good day John
Please be advised, as per your earlier conversation with Dillon, your refund has been submitted but significant delays should be expected due to the sheer volumes of refund requests being submitted to airlines worldwide.
We have completed the refund application, but we now await feedback from the airline as to when the funds will be paid into your account.
Kindly ignore the cancellation quote sent to you, this was done in error.
We do apologise for any inconvenience caused.
Kind regards,
The Travelstart Team
Please be advised, as per your earlier conversation with Dillon, your refund has been submitted but significant delays should be expected due to the sheer volumes of refund requests being submitted to airlines worldwide.
We have completed the refund application, but we now await feedback from the airline as to when the funds will be paid into your account.
Kindly ignore the cancellation quote sent to you, this was done in error.
We do apologise for any inconvenience caused.
Kind regards,
The Travelstart Team
Travelstart's reply22 Apr 2020, 14:02
Official
Good day John
Please be advised, as per your earlier conversation with Dillon, your refund has been submitted but significant delays should be expected due to the sheer volumes of refund requests being submitted to airlines worldwide.
We have completed the refund application, but we now await feedback from the airline as to when the funds will be paid into your account.
Kindly ignore the cancellation quote sent to you, this was done in error.
We do apologise for any inconvenience caused.
Kind regards,
The Travelstart Team
Please be advised, as per your earlier conversation with Dillon, your refund has been submitted but significant delays should be expected due to the sheer volumes of refund requests being submitted to airlines worldwide.
We have completed the refund application, but we now await feedback from the airline as to when the funds will be paid into your account.
Kindly ignore the cancellation quote sent to you, this was done in error.
We do apologise for any inconvenience caused.
Kind regards,
The Travelstart Team
JT
JOHN T's updateReviewer Update
23 Apr 2020, 08:03I received a response from you indicating that I was liable for a penalty close to R6000 and a refund of R1000.
This refund quote is absurd if not a **** and invalid in terms of the flight conditions and Ethiopian airlines themselves
I contacted Ethiopian airlines and the deny what you state below regarding penalties.
According to them the fact that they changed the flight dates and times automatically qualifies me for a full refund.Clearly the penalties and the request for an admin fee to be paid up front is clearly another attempt by Travelstart to get more cash out of this process and could be plainly be called a ****
Note the following:1. Ethiopian airlines changed my return flight unilaterally - so cancellation is due to airline 2. I contacted you and Ethiopian and both said that since the airline changed the flight I was due FULL REFUND as the cancellation was because the it was not due to me. See flight terms and conditions.
This refund quote is absurd if not a **** and invalid in terms of the flight conditions and Ethiopian airlines themselves
I contacted Ethiopian airlines and the deny what you state below regarding penalties.
According to them the fact that they changed the flight dates and times automatically qualifies me for a full refund.Clearly the penalties and the request for an admin fee to be paid up front is clearly another attempt by Travelstart to get more cash out of this process and could be plainly be called a ****
Note the following:1. Ethiopian airlines changed my return flight unilaterally - so cancellation is due to airline 2. I contacted you and Ethiopian and both said that since the airline changed the flight I was due FULL REFUND as the cancellation was because the it was not due to me. See flight terms and conditions.
JT
JOHN T's update23 Apr 2020, 08:03
Reviewer Update
I received a response from you indicating that I was liable for a penalty close to R6000 and a refund of R1000.
This refund quote is absurd if not a **** and invalid in terms of the flight conditions and Ethiopian airlines themselves
I contacted Ethiopian airlines and the deny what you state below regarding penalties.
According to them the fact that they changed the flight dates and times automatically qualifies me for a full refund.Clearly the penalties and the request for an admin fee to be paid up front is clearly another attempt by Travelstart to get more cash out of this process and could be plainly be called a ****
Note the following:1. Ethiopian airlines changed my return flight unilaterally - so cancellation is due to airline 2. I contacted you and Ethiopian and both said that since the airline changed the flight I was due FULL REFUND as the cancellation was because the it was not due to me. See flight terms and conditions.
This refund quote is absurd if not a **** and invalid in terms of the flight conditions and Ethiopian airlines themselves
I contacted Ethiopian airlines and the deny what you state below regarding penalties.
According to them the fact that they changed the flight dates and times automatically qualifies me for a full refund.Clearly the penalties and the request for an admin fee to be paid up front is clearly another attempt by Travelstart to get more cash out of this process and could be plainly be called a ****
Note the following:1. Ethiopian airlines changed my return flight unilaterally - so cancellation is due to airline 2. I contacted you and Ethiopian and both said that since the airline changed the flight I was due FULL REFUND as the cancellation was because the it was not due to me. See flight terms and conditions.
Travelstart's replyOfficial
23 Apr 2020, 08:31Good morning John
Again, as advised yesterday, kindly ignore the cancellation quote sent to you, this was done in error.
Kind regards,
The Travelstart Team
Again, as advised yesterday, kindly ignore the cancellation quote sent to you, this was done in error.
Kind regards,
The Travelstart Team
Travelstart's reply23 Apr 2020, 08:31
Official
Good morning John
Again, as advised yesterday, kindly ignore the cancellation quote sent to you, this was done in error.
Kind regards,
The Travelstart Team
Again, as advised yesterday, kindly ignore the cancellation quote sent to you, this was done in error.
Kind regards,
The Travelstart Team
JT
JOHN T's updateReviewer Update
23 Apr 2020, 08:37There was no advice yesterday about ignoring the cancellation quote.
JT
JOHN T's update23 Apr 2020, 08:37
Reviewer Update
There was no advice yesterday about ignoring the cancellation quote.
Travelstart's replyOfficial
23 Apr 2020, 08:39Please read the reply sent on Hellopeter on 22 Apr 2020 at 2:02pm
Travelstart's reply23 Apr 2020, 08:39
Official
Please read the reply sent on Hellopeter on 22 Apr 2020 at 2:02pm