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fayeez S
1 reviews | Active since Oct 2021
11 Oct 2021, 11:26
Pathetic service !!!!!!!!!!!!!
Absolutely pathetic service ; as a previous consumers that got suckered into using them cannot speak to anyone but must speak to a non existent whatsapp and fill in a contact sheet and wait and pray that someone calls you back .. i paid for 2 overseas flight and need to make changes 0 help exhausted every single option in getting hold of this pathetic place ...how does this company still EXIST!!!!!!!!!!!!!!!!
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Travelstart's replyOfficial
11 Oct 2021, 13:18Hi Fayeez,
Thanks for taking my call earlier and sharing your feedback regarding your recent experience when booking with Travelstart.
I do apologise for the struggle in trying to reach our team. During this time we are receiving high volumes of queries. We have all hands on deck to assist and respond to our customers as quickly as efficiently as possible. Please be assured we welcome all suggestions from our customers as our aim is to provide the best possible service.
Looking at your booking I see you have spoken to one of our agents via our Whatsapp Chat Service requesting to change carriers from Qatar to Emirates. I'm afraid this is not possible as they do not permit this.
Your booking has been sent through to our Refunds team who will be in contact with you via email with a refund quote. I have also marked this as urgent.
As discussed our team will be in contact with you via email within 24 hours or sooner.
Please follow the prompts they provide at the bottom of the emailed quote.
Kind Regards,
Marcelle
Thanks for taking my call earlier and sharing your feedback regarding your recent experience when booking with Travelstart.
I do apologise for the struggle in trying to reach our team. During this time we are receiving high volumes of queries. We have all hands on deck to assist and respond to our customers as quickly as efficiently as possible. Please be assured we welcome all suggestions from our customers as our aim is to provide the best possible service.
Looking at your booking I see you have spoken to one of our agents via our Whatsapp Chat Service requesting to change carriers from Qatar to Emirates. I'm afraid this is not possible as they do not permit this.
Your booking has been sent through to our Refunds team who will be in contact with you via email with a refund quote. I have also marked this as urgent.
As discussed our team will be in contact with you via email within 24 hours or sooner.
Please follow the prompts they provide at the bottom of the emailed quote.
Kind Regards,
Marcelle
Travelstart's reply11 Oct 2021, 13:18
Official
Hi Fayeez,
Thanks for taking my call earlier and sharing your feedback regarding your recent experience when booking with Travelstart.
I do apologise for the struggle in trying to reach our team. During this time we are receiving high volumes of queries. We have all hands on deck to assist and respond to our customers as quickly as efficiently as possible. Please be assured we welcome all suggestions from our customers as our aim is to provide the best possible service.
Looking at your booking I see you have spoken to one of our agents via our Whatsapp Chat Service requesting to change carriers from Qatar to Emirates. I'm afraid this is not possible as they do not permit this.
Your booking has been sent through to our Refunds team who will be in contact with you via email with a refund quote. I have also marked this as urgent.
As discussed our team will be in contact with you via email within 24 hours or sooner.
Please follow the prompts they provide at the bottom of the emailed quote.
Kind Regards,
Marcelle
Thanks for taking my call earlier and sharing your feedback regarding your recent experience when booking with Travelstart.
I do apologise for the struggle in trying to reach our team. During this time we are receiving high volumes of queries. We have all hands on deck to assist and respond to our customers as quickly as efficiently as possible. Please be assured we welcome all suggestions from our customers as our aim is to provide the best possible service.
Looking at your booking I see you have spoken to one of our agents via our Whatsapp Chat Service requesting to change carriers from Qatar to Emirates. I'm afraid this is not possible as they do not permit this.
Your booking has been sent through to our Refunds team who will be in contact with you via email with a refund quote. I have also marked this as urgent.
As discussed our team will be in contact with you via email within 24 hours or sooner.
Please follow the prompts they provide at the bottom of the emailed quote.
Kind Regards,
Marcelle