Pathetic customer support

Booking reference ZA***8. We had flights from Johannesburg to Bengaluru(India) on 26th Nov through qatar airways with 2 stopovers at Doha ( 4 hrs stopover) and Colombo ( 1.5 hrs stopover). Only at jnb airport we were denied boarding stating there is no transit facility in Colombo hence we were not allowed to board the flight. This has been the case since last 2 months. I booked the tickets 2 weeks back so why did the option via srilanka to India show up in the first place.at the time of tickets being issued no message/alert were displayed of srilanka transit not being operational. More importantly how come travelstart has no customer care or call centres to call. Emails go unresponded for days, whatsapp option doesn't connect to supposedly your 24*7 live agents.

I would have understood if the flight was cancelled altogether but issuing options while ticketing where transit is not allowed is a serious flaw in the system. Not able to travel in such crisis times and last minute surprises which had nothing to do with travel bans from south africa ( came into effect only from 27thnov) adds so much trauma to the passengers for no fault of theirs. You have made a mockery of the situation with no customer care support for queries.

Please share across a valid email id of a responsible department/employee who can help with the situation & not some random email id/whatsapp number which has nothing else to send across other than automailers.

You are playing with the emotions of common people in these difficult situations.

Please arrange a full refund of this booking.