1 reviews | Active since Jan 2010
Pathetic Communication and Service
My nightmare is still far from finished it seems. I eventually had Travelstart contact me and send me proof of suspension for the flights we could not take due to the travel restrictions during Lock down level 4. I sent an equiry for possible dates i would like to use the suspension tickets. they send me an email from a no reply Email mind you, which eliminates my ability to enquire about the different options. The email also says that if I do not pay the difference, which is R1111 per person x 4, the booking will be cancelled and there will be no refund. I did not request a booking, I was merely enquiring what was available and at what cost. Trying to communicate with this company is like trying to draw blood from a stone. Worst experience ever. I am at my wits end.
Thank you for reaching out to us.
I have checked the booking and can see that you have been assisted and the change has been made. Please note that we do not action any changes unless we have a passengers written consent to do so. Once the passenger confirms a time frame is provided as the airline can block the ticket from being used if the funds for the change is not collected as this goes to the airline at the time of rebooking. When we send a quote we provide a link to the client contact form and should you wish to request alternative options you are then required to choose the correct option on the client contact form and put the alternatives in as a free text comment so that we can then assist.
I am sorry for your experience, but happy that the ticket has been rebooked and pending reissue, which means making the itinerary and ticket match. This will be dine during the course of the day and the ticket will be sent to you.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that you have been assisted and the change has been made. Please note that we do not action any changes unless we have a passengers written consent to do so. Once the passenger confirms a time frame is provided as the airline can block the ticket from being used if the funds for the change is not collected as this goes to the airline at the time of rebooking. When we send a quote we provide a link to the client contact form and should you wish to request alternative options you are then required to choose the correct option on the client contact form and put the alternatives in as a free text comment so that we can then assist.
I am sorry for your experience, but happy that the ticket has been rebooked and pending reissue, which means making the itinerary and ticket match. This will be dine during the course of the day and the ticket will be sent to you.
Kind Regards,
Melissa