MS
Mohamed S

1 reviews | Active since Apr 2016

14 Feb 2022, 21:29

Pathetic after service

Trying for weeks to whatsapp call and email them. They hide behind covid. Its an absolute nightmare getting any changes or anything done. Worst experience i have ever had. Instead of growing and focusing on customer service they fired all the call center staff. Once u pay, they dont care. I asked numerous times to be called to assist with my 3 booking changes. We booked 3 groups of international flights together. Not 1 dam is given. I still dont know whats happening and they dont care. Absolutely disappointing and frustrated. Money made the owner a ****. He gained sales but forgot about the customer who made him who is is. Run by a bunch of corporate shortsighted assholes. Never ever ever again will i book with them. They absolutely ignore every request.

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Replies (1)
Travelstart
Travelstart's reply16 Feb 2022, 14:03
Official
Hi  Mohamed, 

Thank you for reaching out to us. 

I have checked the booking and can see that we had assisted with quotes for changes from 14 February and on 15 February an agent made contact with you to further assist.  Please let me know if you need any further assistance as I can see that the flight has been rebooked and reissued as requested and sent to the email address provided.

Wishing you a wonderful day further.

Kind Regards,
Melissa