RC
Radeshree C
1 reviews | Active since Jul 2017
27 May 2022, 14:52
Pathetic!!
They are an absolute *****!.. They remove your money for air ticket purchases and when you're at the airport you learn that you do not have a ticket. It is almost impossible to contact them. The consultant hangs up when you're asking for your refund. Pathetic company.. best is too never make the mistake of using them. You will be left stranded at the airport and also have your money taken as they do not refund you either..
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Replies (1)
Travelstart's replyOfficial
28 May 2022, 11:52Hi Radeshree,
Thanks for reaching out and taking the time to share your concerns.
I have called the number you have provided, there is no answer or option to leave a voice message. Says MTN will notify the person of your call.
Looking at the booking reference number provided ZA***9 I see our Ticketing team were in contact via email half n hour after the booking was made, advising payment was not successful.
""Hi there!
Thank you for your booking.
Unfortunately your credit card payment has been unsuccessful. Your booking is valid. Please do not rebook on the website as this will cause duplicate bookings with the airline. Kindly contact your bank to make sure you do not have a limit for large amounts.
Please advise us by 11h00 latest since your booking is subject to fare increases and/or cancellation. Please be aware that we can only guarantee the fare until 23h59 on the same day that the booking was made.""
An updated payment link was sent in the morning, where they requested payment needed to be received by 11am as travel was for the same day.
To confirm no funds were taken on the card used to make booking ZA***9
If you are querying payment please email *** with a copy of your bank statement showing the transaction amount.
In the body of your email please advise the team of your payment query, amount you are querying and transaction date.
The team will investigate and assist.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to share your concerns.
I have called the number you have provided, there is no answer or option to leave a voice message. Says MTN will notify the person of your call.
Looking at the booking reference number provided ZA***9 I see our Ticketing team were in contact via email half n hour after the booking was made, advising payment was not successful.
""Hi there!
Thank you for your booking.
Unfortunately your credit card payment has been unsuccessful. Your booking is valid. Please do not rebook on the website as this will cause duplicate bookings with the airline. Kindly contact your bank to make sure you do not have a limit for large amounts.
Please advise us by 11h00 latest since your booking is subject to fare increases and/or cancellation. Please be aware that we can only guarantee the fare until 23h59 on the same day that the booking was made.""
An updated payment link was sent in the morning, where they requested payment needed to be received by 11am as travel was for the same day.
To confirm no funds were taken on the card used to make booking ZA***9
If you are querying payment please email *** with a copy of your bank statement showing the transaction amount.
In the body of your email please advise the team of your payment query, amount you are querying and transaction date.
The team will investigate and assist.
Kind Regards,
Marcelle
Travelstart's reply28 May 2022, 11:52
Official
Hi Radeshree,
Thanks for reaching out and taking the time to share your concerns.
I have called the number you have provided, there is no answer or option to leave a voice message. Says MTN will notify the person of your call.
Looking at the booking reference number provided ZA***9 I see our Ticketing team were in contact via email half n hour after the booking was made, advising payment was not successful.
""Hi there!
Thank you for your booking.
Unfortunately your credit card payment has been unsuccessful. Your booking is valid. Please do not rebook on the website as this will cause duplicate bookings with the airline. Kindly contact your bank to make sure you do not have a limit for large amounts.
Please advise us by 11h00 latest since your booking is subject to fare increases and/or cancellation. Please be aware that we can only guarantee the fare until 23h59 on the same day that the booking was made.""
An updated payment link was sent in the morning, where they requested payment needed to be received by 11am as travel was for the same day.
To confirm no funds were taken on the card used to make booking ZA***9
If you are querying payment please email *** with a copy of your bank statement showing the transaction amount.
In the body of your email please advise the team of your payment query, amount you are querying and transaction date.
The team will investigate and assist.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to share your concerns.
I have called the number you have provided, there is no answer or option to leave a voice message. Says MTN will notify the person of your call.
Looking at the booking reference number provided ZA***9 I see our Ticketing team were in contact via email half n hour after the booking was made, advising payment was not successful.
""Hi there!
Thank you for your booking.
Unfortunately your credit card payment has been unsuccessful. Your booking is valid. Please do not rebook on the website as this will cause duplicate bookings with the airline. Kindly contact your bank to make sure you do not have a limit for large amounts.
Please advise us by 11h00 latest since your booking is subject to fare increases and/or cancellation. Please be aware that we can only guarantee the fare until 23h59 on the same day that the booking was made.""
An updated payment link was sent in the morning, where they requested payment needed to be received by 11am as travel was for the same day.
To confirm no funds were taken on the card used to make booking ZA***9
If you are querying payment please email *** with a copy of your bank statement showing the transaction amount.
In the body of your email please advise the team of your payment query, amount you are querying and transaction date.
The team will investigate and assist.
Kind Regards,
Marcelle